Technical Service Specialist, Madinah at Medtronic

Riyadh, Riyadh Province, Saudi Arabia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Biomedical bachelor’s degree
Minimum of 5 years of relevant experience in the medical devices field
Good knowledge of troubleshooting methods/skills and capital equipment control
Good experience in Ventilation and Electrosurgical device service
Healthcare/surgical setting experience (systems primarily used in operating room)
Team player with strong interpersonal skills
Available to travel (around 50% of the time) domestically and internationally and work outside of core office hours
Advanced English writing and speaking
Advanced Microsoft Office skills
Physically fit and accustomed to the demands of field service work, including handling and transporting heavy tools and equipment
Located in Madinah, as part of APS (Arabian Peninsula States) Region, with potential support for other EMEA regions

Responsibilities

Lead and execute installations and commissioning of new equipment
Perform preventive maintenance as per service manual checklist
Perform appropriate testing to confirm system functionality according to the manufacturer's specifications
Attend breakdown calls and perform repairs and troubleshooting independently
Provide testing and validation support and data to the Global Service organization
Assist in technical support for users of complex systems, including phone and remote support for users and technical staff
Collaborate with other field service engineers to troubleshoot difficult service activities
Travel to sites to work as a member of the local team to provide efficient repair/installation support
Serve as the main contact point with local customers and the local commercial team for all Service and Repair related queries
Ensure all equipment support (pre-installation checks, system installation/commissioning, planned maintenance, troubleshooting, assessment, and breakdown repair) is completed in compliance with company policies and standard operating procedures

Skills

Biomedical Engineering

Medical Devices

Equipment Installation

Commissioning

Preventive Maintenance

Troubleshooting

Repair

Testing

Validation

Field Service

Remote Support

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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