Technical Service Specialist at Abbott

Doncaster, Victoria, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Relevant Tertiary qualification in Electronic/Electrical Engineering or a related field
Electrical experience is necessary
Knowledge on LIS connectivity, laboratory automation, Abbott products e.g. Architects, Alinity, Hematology instrumentation, GLP tracks will be an advantage
Strong methodical and logical thinking skills
Strong communicator with good interpersonal skills
Ability to build strong working relationships with customers and provide excellent service, and account ownership from a technical support perspective
Ability to do Root Cause Analysis and driven to achieve positive results for customers and Abbott, including the ability to escalate to the wider group for a timely issue resolution
Team oriented and ability to work with multi-disciplined teams
Eagerness to develop skills and knowledge through training and education
Potential for 50% travel within Victoria and across broader interstate locations as required
Willingness to be part of a rotating roster to support customers after hours

Responsibilities

Providing after sales support, repairs, preventative maintenance, reliability improvement programs, installations and deinstallations
Prepare and maintain detailed service and failure records, ensuring all documentation complies with legal and ethical requirements
Instruct customers in maintenance and troubleshooting procedures
Complete user verification checks Test Equipment as prescribed
Maintain and adhere to Test Equipment calibration schedule as prescribed by quality policy

Skills

Key technologies and capabilities for this role

repairspreventative maintenancetroubleshootinginstallationsdeinstallationscalibrationtest equipment maintenancedocumentationcustomer instruction

Questions & Answers

Common questions about this position

What benefits does Abbott offer?

Abbott provides amazing health and wellness benefits and perks, career development opportunities with an international company, and is recognized as a great place to work globally, including for diversity, working mothers, female executives, and scientists.

Is this role remote or does it require travel?

The role has potential for 50% travel within Victoria and across broader interstate locations as required, and involves a rotating roster to support customers after hours.

What skills are required for the Technical Service Specialist role?

Required skills include strong methodical and logical thinking, strong communication with good interpersonal skills, ability to build customer relationships, root cause analysis, and working with multi-disciplined teams. Relevant experience in electrical work, LIS connectivity, laboratory automation, and Abbott products like Architects is also necessary.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, and living a full life, with a focus on team-oriented collaboration across multi-disciplined teams.

What education or experience makes a strong candidate?

A relevant tertiary qualification in Electronic/Electrical Engineering or a related field is required, along with electrical experience and knowledge of LIS connectivity, laboratory automation, and Abbott products.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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