Technical Service Specialist at Medtronic

Watford, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Degree, Higher National Certificates (HNCs) or equivalent in electronic/electro-mechanical engineering
Service experience within the medical equipment or healthcare industry
Strong problem-solving skills, demonstrable initiative and ability to contribute to process improvement
Customer focused attitude, dedicated to building long term relationships and exceeding expectations
Commercial astuteness and ability to recognize and lead revenue growth opportunities
Experience of working in a hospital environment and experience in using maintenance tracking software for documentation purposes (advantage)
Prior experience of training others, including operational training of devices (advantage)

Responsibilities

Proactively engage customers within your territory
Repair and schedule preventive maintenance visits whilst supporting the growth of service revenue through contract sales and renewals
Achieve service performance metrics in a way that enhances our reputation in the market (including Net Promoter Score as the single metric of customer loyalty)
Drive to achieve Service & Repair revenue growth, identifying and following up on revenue opportunities with your customers
Identify and address all key decision makers with respect to service & repair including Clinical engineering and Electro-Bio Medical Engineering department heads (EBME), building strong and lasting relationships with both the business and customers
Comply with operational guidelines and QA procedures

Skills

Key technologies and capabilities for this role

Field ServiceEquipment RepairPreventive MaintenanceCustomer EngagementContract SalesRevenue GrowthBiomedical EngineeringClinical EngineeringMedical DevicesNet Promoter Score

Questions & Answers

Common questions about this position

What qualifications are required for the Technical Service Specialist role?

A degree, Higher National Certificates (HNCs) or equivalent in electronic/electro-mechanical engineering is required, along with service experience in the medical equipment or healthcare industry.

Is this Technical Service Specialist position remote or office-based?

The role is a field service position supporting customers in London and home counties, requiring on-site customer engagement rather than fully remote work.

What key skills are needed for this job at Medtronic?

Strong problem-solving skills, demonstrable initiative, customer-focused attitude for building long-term relationships, and commercial astuteness to drive revenue growth are essential.

What is the work location for this position?

The position focuses on field service supporting customers in London and the home counties.

What experience makes a candidate stand out for this role?

Experience working in a hospital environment, using maintenance tracking software, and prior experience training others on devices would be advantageous.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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