Technical Service Engineer at Stryker

Petaling Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, HealthcareIndustries

Requirements

Diploma or Bachelor’s degree in Engineering
Minimum 5 years of experience in technical service within a multinational commercial setting
Proficiency in troubleshooting and maintaining technical equipment
Fluent in English
(Preferred) Experience in the medical device industry
(Preferred) Familiarity with inventory management and technical documentation

Responsibilities

Perform installation, commissioning, testing, and preventive maintenance for Stryker products across Malaysia
Deliver first-level repairs and technical troubleshooting to ensure optimal product performance
Conduct technical training for customers and dealers on proper product usage and handling
Manage spare parts, tools, and field inventory to support efficient service operations
Schedule and execute engineering updates and preventive maintenance visits as required
Provide pre-sales and post-sales technical support to enhance customer satisfaction
Collect and analyze customer feedback to identify and resolve technical issues promptly
Maintain compliance with company standards and industry regulations, including ADVAMED guidelines

Skills

Key technologies and capabilities for this role

installationcommissioningtestingpreventive maintenancetroubleshootingtechnical traininginventory managementfield servicetechnical supportcustomer feedback analysisADVAMED compliance

Questions & Answers

Common questions about this position

What is the work arrangement and location for this role?

The position is field-based with nationwide coverage in Malaysia, requiring 50% travel across the country and occasional flexible hours to meet customer needs.

What are the required qualifications for the Technical Service Engineer position?

Candidates need a Diploma or Bachelor’s degree in Engineering, minimum 5 years of experience in technical service within a multinational commercial setting, proficiency in troubleshooting and maintaining technical equipment, and fluency in English.

What experience is preferred for this role?

Preferred qualifications include experience in the medical device industry and familiarity with inventory management and technical documentation.

Is there a salary range mentioned for this position?

This information is not specified in the job description.

What makes a strong candidate for this Technical Service Engineer role?

A strong candidate will have the required engineering degree and 5+ years of technical service experience in a multinational setting, plus preferred medical device industry experience, strong troubleshooting skills, and the ability to travel 50% across Malaysia.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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