Technical Regional Service Manager - VIC at Thermo Fisher Scientific

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

4+ years of Technical Service management and/or service business management experience
Knowledge of and experience in overseeing ISO17025 calibrations
People leadership and team management experience, with track record in building, developing and coaching successful teams to deliver excellent service to customers
Demonstrated experience in driving service business growth and revenue targets
Demonstrated experience in operating successfully within an environment focused on commitment and high levels of intensity
Experience in working in a global and matrix organisation with a decentralised model (preferred)
Strong customer communication and interpersonal skills
Intuition for service business
People leadership
Problem solving and Analytical skills

Responsibilities

Lead, motivate, recruit, develop, and guide Field Service Engineers (FSE) & Calibration technicians within the region
Build capability and technical expertise within the field team through technical training and individual development plans
Drive a customer-centric culture with a focus on development to become a high-performance team
Facilitate end-to-end field service operations, including customer communication, management of critical issues, and prioritization of resources (field service engineers, parts, tools) for breakdown repairs, planned preventative maintenance, calibrations and installations
Supervise and ensure accurate completion and reporting of jobs in the service system
Address any concerns or customer complaints promptly
Facilitate toolbox meetings and streamline field service workflow to drive continuous process improvement
Champion positive relationships with customers, including key account management
Engage with customers to comprehend their needs, proactively handle user problems, address concerns, and ensure a satisfying customer experience
Support and drive service revenue for the region in collaboration with the Senior Service Manager and Service sales team
Ensure team alignment with all relevant regulations, safety standards, and industry guidelines
Develop and implement policies and procedures to stay in sync with a safe working environment

Skills

Key technologies and capabilities for this role

ISO 17025GMPField ServiceCalibrationPreventative MaintenanceEquipment RepairsEquipment InstallationsPeople LeadershipTeam DevelopmentCustomer ServiceTechnical Training

Questions & Answers

Common questions about this position

What experience is required for the Technical Regional Service Manager role?

The role requires 4+ years of Technical Service management and/or service business management experience.

Is this a remote position or does it require on-site work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What are the main responsibilities in this role?

Responsibilities include leading and developing a team of Field Service Engineers and Calibration technicians, facilitating field service operations like repairs and maintenance, managing customer relationships, and ensuring safety and compliance.

What is the company culture like at Thermo Fisher Scientific?

The company emphasizes meaningful work with positive global impact, enabling career goals, fostering a customer-centric high-performance team culture, and focusing on science for challenges like environmental protection and health.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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