TrueML

Technical Program Manager I

Mexico, Indiana, United States

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial SoftwareIndustries

Technical Program Manager I

Position Overview

TrueML Products is seeking a Technical Program Manager I to join our team. This role is ideal for an individual passionate about driving the end-to-end delivery of new initiatives and programs by acting as a bridge between teams. This position reports to the Sr. Director of Program & Operations within the Program Delivery team. The ideal candidate will apply program management fundamentals to drive the implementation of new initiatives, providing transparency by tracking and communicating progress against milestones to stakeholders and leadership.

Why TrueML?

TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts, and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavors toward ensuring nobody gets locked out of the financial system.

What You'll Do:

As a Technical Program Manager I, you will be integral to the successful execution of product and technology initiatives.

  • Ensure that all work is accurately represented in Jira, adhering to the standards set by Product & Technology.
  • Create and maintain the roadmap for your assigned team, in collaboration with Technology and Product leaders.
  • Track and communicate the progress of initiatives against milestones to stakeholders and leadership.
  • Proactively identify and mitigate program risks, removing blockers, and advancing progress.
  • Unblock yourself and your team when barriers are encountered within the team's direct scope.
  • Champion operational change and process - exhibit leadership through composure and positive attitude.
  • Influence teammates to adopt change.

What We're Looking For:

  • Program Management Experience: 2+ years of experience in program or project management in software development, information security, or IT delivery teams. Ability to lead one or more large cross-functional initiatives.
  • Knowledge of Process: An understanding of software development processes and the Agile SDLC process. An ability to construct a basic roadmap for the team, and solid ability to create a project-level roadmap/timeline. Manage team capacity and conduct impact analysis for requests to shift priority, presenting options against project and roadmap commitments—strong familiarity with Atlassian suite (Jira, Confluence).
  • Knowledge of Product/Technology: Specific domain knowledge of the teams you support, with a general understanding of system integration across the product ecosystem. Ability to navigate contending team-specific priorities while identifying options and trade-offs as needed. Subject matter expertise in IT and/or Information Security is a plus.
  • Cross-team Coordination and Collaboration: Able to effectively lead across the teams that you directly support and on the initiatives that you drive. The ability to navigate competing team-specific priorities while identifying options and trade-offs.
  • Communication: Strong verbal and written communication skills, with the ability to convey technical information to non-technical audiences. You will be expected to provide upward transparency on critical situations as they arise.

Qualifications:

  • Bachelor's degree or equivalent relevant experience
  • 2+ years of relevant experience
  • Scrum Master Certification or Agile PMI-ACP or PMP Certification a plus

Employment Type:

Full-time

Salary:

$3

Location Type:

[Information not provided]

Work-Life Benefits:

  • Unlimited PTO
  • Medical benefit contributions in congruence with local laws and type of employment agreement

Skills

Jira
Roadmap Creation
Stakeholder Communication
Program Management
Product Delivery
Technology Initiatives

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters
2013Year Founded
$199.9MTotal Funding
VENTURE_UNKNOWNCompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Unlimited Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Family Planning Benefits
Mental Health Support
Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.
Consumer privacy regulations like GDPR could impact TrueML's operations significantly.
Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.
TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.
True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.
Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.
Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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