Job Description

Employment Type: Full time

Company Overview: Cars Commerce

At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, our reputation-based digital wholesale auction marketplace, Dealerclub, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.

Our Values:

• Rise Together: Putting people at the center of what we do.
• Open to All: Encouraging open-minded communication and valuing diverse thinking.
• Caring to Challenge & Taking Ownership: Fueling a competitive spirit in a respectful environment.
• Doing the Right Thing: Maintaining integrity, even when it's hard.

Cars Commerce is a U.S. News & World Report Best Company to Work For in 2024, recognized for our commitment to employee wellbeing, including quality of pay, benefits, and work-life balance.

Position Overview: Technical Program Manager I (Dealer Inspire)

Dealer Inspire is a certified provider of multiple products and services within many automotive OEM programs. These certifications are vital for franchise dealer enrollments and significantly contribute to market penetration and revenue generation. The Technical Program Manager I plays a crucial role in managing the work required to maintain these OEM program affiliations.

This role involves direct relationships with OEM clients to manage the work request pipeline, facilitate discovery sessions, triage new work, and troubleshoot issues. The Technical Program Manager I will serve as the technical point of contact, collaborating closely with an OEM Program Manager to meet program needs. Additionally, this role requires coordinating and building strong relationships with internal technical teams executing the work pipeline to ensure the successful implementation and high-quality delivery of tasks.

OEM program pipelines encompass both routine maintenance and the introduction of complex integrations and large-scale projects. The Technical Program Manager I, with some assistance and guidance from senior colleagues, will be responsible for setting expectations, establishing priorities, understanding desired outcomes, and managing project plans and roadmaps for smooth execution.

The primary goals of this position are to capture and execute OEM program tasks while considering overall program health, service level agreements, and program priorities, balanced against internal operating costs, business objectives, and other priorities.

Ideal Candidate Profile:

The ideal candidate is a self-starter with developing communication and organizational skills, adept in client management, and possesses the technical acumen to understand the scope of complex projects.

Essential Job Functions:

• Manage task intake from OEM clients, including triaging requests, leading scope gathering exercises, capturing desired outcomes, defining a budget, and setting clear expectations.
• Work with cross-functional teams to further...