Program Manager, Operations
PortProSalary not specified
Full Time
Junior (1 to 2 years)
$125,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, TechnologyIndustries
Requirements
- 4+ years of experience in strategy & operations, consulting, product ops, or marketplace operations
- Technical background: BS in Computer Science or related field preferred; proficiency in SQL and Google Sheets required (assessments included in process)
- Strong analytical and problem-solving skills; proven ability to design scalable processes and workflows
- Experience working in ops-intensive environments (e.g. marketplaces, logistics, or workforce platforms)
- Ability to manage multiple high-priority projects while balancing speed and quality
- Exceptional communication and stakeholder management skills across technical and non-technical audiences
- Entrepreneurial mindset—comfortable with ambiguity, proactive, and excited to build and iterate quickly
- Experience in AI/ML data operations (extra credit)
Responsibilities
- Develop and implement operational strategies to recruit, manage, train, and deploy high-skill talent (PhDs, domain experts) across AI data projects
- Own large-scale customer projects, ensuring exceptional execution, data quality, and customer satisfaction
- Partner with product and engineering teams to optimize our workforce platform, improve scalability, and introduce automation
- Use SQL, LLMs and other tools to monitor workflows, identify bottlenecks, and drive process improvements
- Train HAI fellows on custom data annotation tasks, deeply understanding task requirements, serving as the arbiter for data quality on your projects
- Manage customer relationships, translating vague technical requirements into well-defined specifications and datasets and ensuring utility of data deliverables throughout the process
- Provide progress updates and insights to Handshake leadership, shaping our long-term data and evaluation strategy
- Lead cross-functional projects, collaborating with Engineering, Operations, and Go-to-Market teams on high-priority initiatives
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for the Technical Program Manager role?
The salary range is $125K - $180K.
Is this position remote or onsite?
The position is onsite.
What skills are required for this role?
Candidates need a technical foundation such as Computer Science, data, or analytics, experience in customer-facing or operational roles, proficiency with SQL and LLMs, and skills in managing projects, operational strategies, and customer relationships.
What is the company culture like at Handshake AI?
Handshake AI features a world-class team with leadership from Scale AI, Meta, xAI, Notion, Coinbase, and Palantir, and emphasizes a fast-growing environment shaping the future of AI through better data, tools, and systems for experts by experts.
What makes a strong candidate for this position?
Strong candidates have a technical foundation in Computer Science, data, or analytics, combined with experience in customer-facing or operational roles like consulting, banking, product, or tech ops, and the ability to own large-scale projects with analytical rigor and operational excellence.
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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