Program Manager, Operations
PortProSalary not specified
Full Time
Junior (1 to 2 years)
$125,000 – $180,000Compensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, TechnologyIndustries
Requirements
- 4+ years of experience in strategy & operations, consulting, product ops, or marketplace operations
- Technical background: BS in Computer Science or related field preferred; proficiency in SQL and Google Sheets required (assessments included in process)
- Strong analytical and problem-solving skills; proven ability to design scalable processes and workflows
- Experience working in ops-intensive environments (e.g. marketplaces, logistics, or workforce platforms)
- Ability to manage multiple high-priority projects while balancing speed and quality
- Exceptional communication and stakeholder management skills across technical and non-technical audiences
- Entrepreneurial mindset—comfortable with ambiguity, proactive, and excited to build and iterate quickly
- Experience in AI/ML data operations (extra credit)
Responsibilities
- Develop and implement operational strategies to recruit, manage, train, and deploy high-skill talent (PhDs, domain experts) across AI data projects
- Own large-scale customer projects, ensuring exceptional execution, data quality, and customer satisfaction
- Partner with product and engineering teams to optimize our workforce platform, improve scalability, and introduce automation
- Use SQL, LLMs and other tools to monitor workflows, identify bottlenecks, and drive process improvements
- Train HAI fellows on custom data annotation tasks, deeply understanding task requirements, serving as the arbiter for data quality on your projects
- Manage customer relationships, translating vague technical requirements into well-defined specifications and datasets and ensuring utility of data deliverables throughout the process
- Provide progress updates and insights to Handshake leadership, shaping our long-term data and evaluation strategy
- Lead cross-functional projects, collaborating with Engineering, Operations, and Go-to-Market teams on high-priority initiatives
Skills
Project Management
AI Operations
Operations
Product Management
Customer Engagement
Model Evaluation
Data Labeling
Analytics
Computer Science
LLMs
Handshake
Connects students with job opportunities
About Handshake
Handshake connects college students with job and internship opportunities through its platform. It serves over 15 million students, 1,500 universities, and 900,000 employers, focusing on early career recruitment. The platform allows universities to provide students access to job listings, career fairs, and recruitment events, while employers can post job openings and manage recruitment processes. Handshake's user-friendly interface helps students organize their job search and offers insights like company reviews. The company prioritizes data privacy and security, ensuring compliance with regulations like FERPA. Handshake aims to bridge the gap between students and employers, facilitating early career opportunities.
San Francisco, CaliforniaHeadquarters
2014Year Founded
$422.2MTotal Funding
SERIES_FCompany Stage
Cybersecurity, EducationIndustries
501-1,000Employees
Benefits
💰Equity and ownership in a fast-growing company.
🍼16 Weeks of paid parental leave
💝Comprehensive medical, dental, and vision
💻Handshake offers $500/£360 home office stipend
📚Generous learning & development opportunities and an annual $2,000/£1,500/2k€ stipend
🏦401k Match: Handshake offers a dollar-for-dollar match on 1% of deferred salary, up to a maximum of $1,200 per year.
🏝PTO
Risks
Emerging competitors like Fizz target Handshake's demographic with financial products.
Intuit's collaboration may draw students away from Handshake.
AI-driven skills demand may reduce engagement with Handshake.
Differentiation
Handshake connects over 15 million students with 900,000 employers.
The platform offers a user-friendly interface for job and internship applications.
Handshake ensures data privacy, complying with regulations like FERPA.
Upsides
Handshake's new social media-like interface boosts user engagement.
Growing student loan repayment benefits attract more employers to Handshake.
Demand for skills-based workforce aligns with Handshake's mission.
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