Technical Program Manager 2 - Store Experience Technology (Hybrid - Seattle) at Nordstrom

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TechnologyIndustries

Requirements

A 4-year degree in Computer Science, Engineering, or a related technical field is preferred, or equivalent experience
3+ years of professional experience in program management within a technology environment
3+ years of experience partnering with engineering teams to develop, deliver, and successfully deploy technology solutions into production or operational environments
Exceptional technical acumen with the ability to engage deeply with engineering teams — understanding complex system designs, architecture decisions, and integration points — and providing informed recommendations without being an engineer
Demonstrated ability to manage complex projects with multiple dependencies and minimal supervision
Strong stakeholder management skills with the ability to build relationships and communicate effectively at all levels of the organization
Proficient in project management tools such as JIRA, Confluence, GitLab and other relevant software or ability to pick up various software tools quickly
Familiarity with Agile methodologies and frameworks
Understanding of SDLC methodologies
Excellent problem-solving skills

Responsibilities

Contribute to the delivery roadmap, planning for the next 3 to 6 months, ensuring that requirements are independent of a specific implementation
Engage with product management and engineering teams to align prioritization of business initiatives and key metrics that define the success of these initiatives
Drive delivery of technology that enhances store operations, associate efficiency, and in-store customer experiences through modernization and system reliability
Manage scope, resources, and schedules, balancing trade-offs between short-term iteration and longer-term planning
Own and operationalize the program roadmap cross-teams, ensuring understanding of project goals and vision
Identify hard external dependencies and ensure that systems can meet targeted service-level objectives
Work directly with engineering and product teams to estimate work and create appropriate program milestones
Build and manage relationships with partners and stakeholders, resolving issues and negotiating timing of dependencies to ensure successful delivery
Demonstrate a broad understanding of system functionality and interactions, participating in design review processes and serving as a subject matter expert for the overall program
Lead teams through the full project lifecycle, including ideation, definition, build, testing, launch, and support & closure phases, utilizing appropriate project management methodologies and tools
Ensure a comprehensive testing strategy aligns with initiative goals and oversee the execution of end-to-end testing
Oversee the deployment plan for products or systems, coordinating across teams and functions, identifying, and mitigating risks, and ensuring quality and performance standards are met
Identify and produce valuable analytics for improved performance and business decisions
Use retrospectives throughout the program lifecycle to ensure a continuous improvement mindset

Skills

Agile

Program Management

Roadmap Planning

Stakeholder Management

Cross-Functional Collaboration

Dependency Management

Work Estimation

Scope Management

Resource Management

Milestone Management

Nordstrom

Retailer offering clothing and accessories

About Nordstrom

Nordstrom is a retail company that focuses on providing a wide range of clothing, shoes, and accessories for men, women, and children. The company operates department stores and an online platform where customers can shop for various brands and styles. Nordstrom emphasizes a strong customer service experience, encouraging employees to take initiative and develop their careers within the organization. Unlike many competitors, Nordstrom fosters a culture of leadership and personal growth among its staff, which contributes to a dedicated and motivated workforce. The company's goal is to create a positive shopping experience while also being committed to environmental sustainability and community support.

Seattle, WashingtonHeadquarters

N/AYear Founded

$16MTotal Funding

N/ACompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Risks

Increased competition from online retailers like Amazon may impact Nordstrom's market share.

Economic uncertainty could reduce consumer spending on luxury items, affecting sales.

Expansion into international markets exposes Nordstrom to geopolitical and currency risks.

Differentiation

Nordstrom emphasizes employee empowerment and career growth within the company.

The company is committed to environmental sustainability and community support.

Nordstrom's experiential retail approach includes pop-up shops and exclusive collaborations.

Upsides

Nordstrom Rack is expanding with new locations in West End and Lubbock by 2025.

The Nordy Club enhances customer savings and loyalty through exclusive benefits.

Strategic collaborations, like with DXL Big + Tall, expand Nordstrom's customer base.

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