[Remote] Technical Product Support Engineer at SailPoint

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

5-7+ years of support experience
At least 2 years’ working with a SaaS product / service
Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
Experience with Databases (Oracle, Sybase, MSSQL, MySQL)
Experience with Directories (LDAP, AD)
Network troubleshooting skills
Nice to have Skills
Experience with SSO platforms
Experience with enterprise systems (SAP, PeopleSoft)
Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
Security software or internal IT audit experience
Knowledge of programming languages such as Java, .NET or C++

Responsibilities

Effectively resolve or help resolve customer support issues
Keep customers fully updated on the progress of their issues
Support for the IdentityNow product in client environments
Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues
Works with clients post implementation for support concerns, including providing self-service resources
Resolves or escalates cases, using our Salesforce Case Management System
Sales and POC Support

Skills

Key technologies and capabilities for this role

SailPointIdentity Security CloudIAMIdentity GovernanceTroubleshootingTechnical SupportCustomer Success

Questions & Answers

Common questions about this position

What experience level is required for this Technical Product Support Engineer role?

The role requires 5-7+ years of support experience and at least 2 years working with a SaaS product or service.

What technical skills are required for this position?

Required skills include experience with web technologies like XML, SAML, SPML/SOAP, Web and Application Servers, HTML; setting up software on Windows and Unix platforms; databases such as Oracle, Sybase, MSSQL, MySQL; directories like LDAP and AD; and network troubleshooting.

What is the company culture like for the Technical Account Management team?

The team prides itself on being a supportive environment with an open door policy, where everyone is invested in employees' success and ready to help you succeed.

Is this position remote or does it require office work?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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