Technical Product Specialist - EMEA

Employment Type: Full Time

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About Us

Canary Technologies is revolutionizing the hospitality industry with modern software powered by our hospitality-specific AI platform. Used by over 20,000 hoteliers in 90+ countries, Canary equips hoteliers with the technology to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.

Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. Join us in shaping the future of hospitality!

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About the Role

We are seeking a Technical Product Specialist to join our dynamic EMEA Sales team. This role is crucial for accelerating local implementation timelines and providing technical support throughout the sales process across the region. You will serve as a technical liaison between Sales, Product, and Customer Success, ensuring a smooth, fast, and technically sound onboarding experience for our prospective and new customers.

The ideal candidate possesses strong technical fluency, commercial awareness, and a passion for enhancing how Canary's products are delivered and understood in the market.

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Key Responsibilities

Implementation Acceleration

• Collaborate closely with Sales, Product, and Implementation teams to streamline and localize rollout processes.
• Identify and remove bottlenecks in the technical onboarding journey for new customers in the EMEA region.
• Work directly with customers’ IT and operations teams to ensure technical readiness and compliance.

Sales Support & Technical Expertise

• Join sales calls to provide technical insight and credibility, particularly during complex negotiations.
• Help prospects understand integration requirements, data flows, and architecture.
• Assist in answering technical RFPs, security documentation, and architecture diagrams.

Stakeholder Collaboration

• Act as the technical point of contact between regional sales and the global Product and Engineering teams.
• Translate local customer requirements into actionable feedback for product development and localization.

Process & Documentation

• Develop and maintain technical documentation and resources tailored to the EMEA market.
• Support the creation of implementation guides, best practices, and FAQs to scale knowledge across teams.

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Requirements

• 3+ years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company.
• Strong understanding of APIs, integrations (especially with PMS or payment systems), data privacy, and IT security principles.
• Experience supporting a commercial or pre-sales function.
• Exceptional communication and stakeholder management skills, particularly in cross-functional and multicultural environments.
• Proficient in both written and spoken English; additional European languages (e.g., Spanish, French, German) are a strong plus.
• Self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.

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Benefits

We are committed to making Canary a fun and exciting place to work! Here are some of the additional benefits we offer:

• Canary Days: Company-wide days off each month to ensure extended weekends or days off for team members to recharge.
• Self Improvement Club: Monthly meetings to share personal goals. Each individual receives a budget for purchases that support achieving these goals.
• Professional Development Chats: Budget provided to foster cross-functional professional development conversations across the organization.
• Travel Reimbursement: Team members can visit our offices in New York, San Francisco, or Dallas, with a travel stipend provided for these visits.