Support Engineer (EMEA - Weekends)
SupabaseFull Time
Mid-level (3 to 4 years)
Candidates must have over 3 years of experience in a technical product, solutions engineering, or implementation role within a SaaS or hospitality tech company. A strong understanding of APIs, integrations, data privacy, and IT security principles is required, along with experience supporting a commercial or pre-sales function. Exceptional communication and stakeholder management skills in cross-functional and multicultural environments are essential, as is proficiency in English; additional European languages are a strong plus. The ideal candidate is self-motivated and comfortable working independently in a fast-paced, remote-friendly environment.
The Technical Product Specialist will accelerate local implementation timelines and support the technical aspects of the sales process across the EMEA region. This role involves acting as a technical liaison between Sales, Product, and Customer Success to ensure smooth onboarding. Key responsibilities include streamlining rollout processes, identifying and removing bottlenecks in the technical onboarding journey, and working directly with customer IT and operations teams. The specialist will also join sales calls to provide technical insight, help prospects understand integration requirements, assist in answering technical RFPs and security documentation, and act as the technical point of contact between regional sales and global Product/Engineering teams. Additionally, they will translate local customer requirements into feedback for product development and maintain technical documentation tailored to the EMEA market.
Hospitality management software for hotels
Canary Technologies specializes in hospitality management software aimed at improving the guest experience and optimizing hotel operations. Their main product is a Digital Guest Journey Platform that offers features like room upgrades, early check-in, late checkout, and other amenities, allowing hotels to provide personalized services while maximizing revenue. This platform integrates smoothly with existing hotel technologies, ensuring efficient operations. Unlike many competitors, Canary Technologies operates on a subscription-based model, providing a scalable software-as-a-service (SaaS) solution that caters to a wide range of clients, from small boutique hotels to large chains. The company's goal is to transform hotel management by enhancing guest satisfaction and driving revenue growth.