Clipboard Health

Technical Operations Manager

Thaba Chweu, Mpumalanga, South Africa

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Marketplace, Biotechnology, Software as a Service (SaaS)Industries

Requirements

Candidates should possess a Bachelor's degree in a related field, along with at least 7 years of experience in technical operations, specifically within a SaaS environment, and a strong understanding of Zendesk administration and its ecosystem. Demonstrated experience managing technical teams and translating business requirements into technical solutions is essential, as is the ability to thrive in a remote, fast-paced environment.

Responsibilities

The Technical Operations Manager will own the Zendesk ecosystem, including administration, configuration, optimization, and roadmap development; manage a globally-distributed team of Zendesk Administrators and developers, fostering a culture of high performance and operational excellence; oversee vendor integrations and custom applications hosted on AWS, ensuring reliable and secure functionality; and partner closely with stakeholders to understand and address business needs related to the Zendesk platform and its integrations.

Skills

Zendesk
Technical integrations
AWS Connect
AWS hosting
Technical leadership
System performance
Operational management

Clipboard Health

Healthcare staffing platform connecting facilities and nurses

About Clipboard Health

Clipboard Health connects healthcare facilities with local nursing professionals to address staffing shortages. The platform allows healthcare providers to find qualified nurses who can fill open shifts, which helps improve patient care and avoid penalties for understaffing. Nurses using the platform enjoy greater flexibility in choosing their work hours and can compare job details and negotiate pay rates transparently. Unlike traditional staffing agencies, Clipboard Health operates as a marketplace, facilitating direct connections between facilities and nurses while earning revenue through transaction fees. The goal is to enhance operational efficiency in healthcare settings and improve job satisfaction for nurses.

Key Metrics

San Francisco, CaliforniaHeadquarters
2016Year Founded
$91.6MTotal Funding
SERIES_CCompany Stage
HealthcareIndustries
1,001-5,000Employees

Benefits

Flexible Work Hours
Remote Work Options
Professional Development Budget

Risks

Competition from platforms like ShiftKey and CareRev may erode Clipboard Health's market share.
Nurses delaying shift acceptance for higher rates could increase Clipboard Health's operational costs.
Ongoing nursing shortages may lead to demands for higher wages, impacting profitability.

Differentiation

Clipboard Health offers a one-click application process for nurses seeking jobs.
The platform provides transparency in pay rates and work details for nurses.
Clipboard Health connects healthcare facilities with local professionals to fill unoccupied shifts.

Upsides

Increased telehealth adoption creates remote work opportunities for nurses on Clipboard Health.
AI-driven scheduling tools enhance Clipboard Health's staffing solutions efficiency.
Healthcare facilities' shift from traditional agencies to digital platforms boosts Clipboard Health's market share.

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