Technical Implementations Lead- Remote Canada

Position Overview

• Location Type:
• Job Type: Full Time
• Salary:

Smile Digital Health is a leader in innovative health data platforms and data management solutions, impacting global health in over 20 countries. Recognized as #19 on Deloitte's Technology Fast 50 Ranking for 2024, Smile Digital Health empowers healthcare stakeholders to exchange data seamlessly with its FHIR-based platform, fostering #BetterGlobalHealth for patients.

The Technical Implementations Lead will collaborate with customers and internal teams to enhance the performance, scalability, durability, and security of custom solutions. This role involves supporting the professional services team and overseeing the technical delivery of solutions for Smile Digital Health customers.

Requirements

• 5+ years of professional experience in Java and JavaScript development.
• Proven expertise in Spring, REST, SQL, and Git.
• 3+ years of experience in designing, developing, and delivering software solutions independently and as part of a collaborative team.
• Strong interpersonal skills with a demonstrated ability to work effectively with clients and teams.
• Excellent analytical and problem-solving abilities with a keen ability to recognize issues and provide effective solutions.
• Highly organized and adaptable in prioritizing tasks; success in this role requires comfort in managing a broad range of high-level issues rather than a specific task list.
• Exceptional communication skills, both written and oral – confident in leading meetings, documenting ideas, and persuading others.

Preferred Requirements

• Knowledge in healthcare open standards (one or many): HL7 v2, FHIR, CCDA.
• Experience with Kafka, ActiveMQ or other MQ systems, MongoDB, and Docker, and Kubernetes.
• Experience in Python and JavaScript.
• Healthcare system experience.
• Experience with cloud development (AWS, Azure, etc.).
• Experience with Agile, Scrum, Waterfall and iterative methodologies.
• Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related field.

Responsibilities

• Collaborate with customers to support their implementation projects within the scope of Smile Digital Health’s products and services. This includes configuring the Smile platform, scripting, troubleshooting, designing technical solutions, and providing architectural guidance.
• Develop expertise in Smile’s core technologies and standards, such as HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON, and XML, while working closely with other subject matter experts as needed.
• Effectively manage priorities by balancing concurrent projects and escalating requests to leadership when necessary.
• Stay current with industry trends and best practices to help guide our clients’ initiatives and ensure they’re aligned with the latest advancements.
• Collaborate regularly with Smile Digital Health’s customer-facing teams (Implementations, Service, Account Managers) to drive the profitability of professional services engagements.
• Serve as a resource for technical support analysts, assisting in their development and troubleshooting processes.
• Participate in the on-call support rotation for after-hours assistance as needed.
• Support the development and evaluation of RFIs and RFPs to help secure new business.
• Ensure accurate and timely reporting of all working hours in NetSuite, maximizing billable time and fully utilizing the project management features in NetSuite.

Company Information

Smile Digital Health is dedicated to supporting #BetterGlobalHealth through its innovative health data platform and data management solutions. Our platform enables people and organizations to better manage healthcare data, generating and liberating structured healthcare data for effective delivery across care teams and health systems. We are committed to bringing #BetterGlobalHealth to patients every day.