Technical Field Specialist - fans of skiing and swimming at TSMG

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

BA/BS degree, or min. 2-3 years of relevant testing/support experience
1+ years of QA testing or technical support experience of Mobile Apps
Familiarity with Mobile & web technologies organizational tools like Google Spreadsheets/Excel (SQL, Javascript, etc skills a plus)
Good skiing and swimming skills, physically able to perform these activities for prolonged periods of time
Strong verbal and written English communication skills with the ability to communicate cross-functionally with local and Global teams/stakeholders
Strong teamwork skills
Driver's license and ability to drive and use other forms of transportation to conduct pilots at various local venues including client offices, stand alone stores, and shopping malls
Clean driver's and criminal record

Responsibilities

Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity, etc.)
Ensuring that devices are configured to run properly based on the requirements and that data can be collected and successfully passed to backend systems
Obtaining required devices from inventory and configuring those devices for field operators
Conducting trial runs to assure that devices and connections to backend systems are working properly
Conducting and leading in-field data collection while skiing or swimming (the activity might differ from day to day)
Providing frequent status updates
Addressing any technical issues that occur in the field, including extracting device diagnostic logs, opening bugs and escalating to Client Staff as required
Documenting and reporting on pilot results and downtimes for different apps, tool issues, and bugs that impact pilot operations
Verifying that data collected has successfully transferred to backend systems
Participating in data analysis and extraction as required
Proactively identifying areas for program and workflow improvement

Skills

QA Testing

Technical Support

Mobile Device Configuration

Data Collection

Bug Reporting

Device Diagnostics

OS Configuration

Data Analysis

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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