Technical Field Specialist at TSMG

Palo Alto, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

BA/BS degree or a minimum of 2–3 years of relevant testing or support experience
At least 1 year of QA testing or technical support experience with mobile applications
Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel
Knowledge of SQL and JavaScript is a plus
Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather
Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams
Demonstrated teamwork and collaboration skills
Professional demeanor and ability to represent the company appropriately
Comfortable working in a fast-paced environment
Valid driver’s license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls)
Quick learner with the aptitude for understanding new technologies
Excellent organizational skills and strong attention to detail
Strong analytical and problem-solving abilities
Ability to meet deadlines and take ownership of assigned tasks
Capable of documenting testing results clearly and systematically
Ability to create or improve workflows and identify areas for operational improvement

Responsibilities

Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests
Writing pilot project charters
Documenting and validating operational workflows
Conducting in-field operator training
Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity)
Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation
Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems
Testing, troubleshooting, and resolving device and backend setup issues before pilot start
Performing triage and initial debugging of technical issues
Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff
Obtaining and configuring required devices for field operators
Conducting trial runs to validate device performance and backend connectivity
Partnering with client staff to debug and resolve technical issues encountered in the field
Engaging Client Program Managers and Engineers when required
Leading and conducting in-field data collection activities
Providing frequent status updates during field operations
Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed
Triaging and debugging technical problems in real-time
Opening and tracking bugs with appropriate Client personnel
Documenting and reporting on pilot results
Reporting downtimes, tool issues, and bugs affecting pilot performance
Sharing observations, feedback, and opportunities for process improvement and automation
Verifying successful data transfer to backend systems
Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution
Following up to close open bugs
Participating in data analysis and extraction as needed
Proactively identifying opportunities for program and workflow improvements

Skills

Key technologies and capabilities for this role

Device ConfigurationOS ManagementTroubleshootingDebuggingBackend ConnectivityData CollectionOperator TrainingWorkflow DocumentationBug TrackingDiagnostic Logs

Questions & Answers

Common questions about this position

What education or experience is required for the Technical Field Specialist role?

A BA/BS degree or a minimum of 2–3 years of relevant testing or support experience is required, along with at least 1 year of QA testing or technical support experience with mobile applications.

What technical skills are needed for this position?

Familiarity with mobile and web technologies, organizational tools such as Google Spreadsheets and Excel, and knowledge of SQL and JavaScript (a plus) are required. The role also involves device configuration, troubleshooting, and debugging.

Is this a remote position or does it require fieldwork?

The role requires in-field work, including conducting trial runs, leading data collection activities, and the ability to work on foot for extended periods.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for the Technical Field Specialist position?

Strong candidates will have QA testing or technical support experience with mobile apps, familiarity with mobile/web technologies, and hands-on skills in troubleshooting devices, debugging issues, and leading field operations.

TSMG

Specialized data collection for tech companies

About TSMG

TSMG specializes in data collection services, primarily supporting tech companies in Europe and North America. The company manages complex data collection projects, providing comprehensive support that includes recruiting participants and handling logistics. TSMG works with Fortune 500 clients to gather large volumes of accurate and diverse datasets, which are essential for improving AI systems. What sets TSMG apart from its competitors is its ability to assemble and manage high-performing teams, ensuring that projects are executed efficiently and tailored to meet specific client needs. The goal of TSMG is to empower its clients by delivering high-quality data that enhances their operational intelligence.

Warsaw, PolandHeadquarters

2018Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Consulting, AI & Machine LearningIndustries

51-200Employees

Risks

Emerging startups offer innovative data solutions at lower costs, threatening TSMG's market share.

Rapid AI advancements may require TSMG to invest in new tools and training.

Stringent data privacy regulations in Europe could increase TSMG's compliance costs.

Differentiation

TSMG offers end-to-end data collection services for Fortune 500 companies.

The company excels in recruiting and managing high-performing teams for complex projects.

TSMG provides tailored solutions by understanding and addressing specific client needs.

Upsides

Growing demand for AI training data boosts TSMG's data collection services.

Remote work expands the talent pool for TSMG's recruitment outsourcing services.

AI integration in travel management enhances service efficiency and personalization.

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