Technical Engagement Manager at Starburst

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Analytics, AIIndustries

Requirements

Bachelor's degree in business, technology, or a related field
Deep understanding of data architecture principles, including data modeling, data integration, and data warehousing
Proficiency in SQL and experience with distributed query engines (e.g., Presto, Trino, Apache Spark)
Strong problem-solving skills and the ability to think strategically about business challenges and technical solutions
Proven track record of successfully managing customer engagements and delivering business outcomes
Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes) is a plus
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively
Ability to travel occasionally for onboarding, offsites, customer engagements, and company events

Responsibilities

Establish trust and credibility by demonstrating deep Data & AI industry knowledge, understanding of the buyer's organization, and a track record of successful engagements
Build and nurture strong relationships with the champion, who serves as the internal advocate for the engagement within the customer organization
Provide technical guidance and best practices to customers on using Starburst products effectively
Offer support and guidance to the champion throughout the engagement process, helping them navigate internal processes and mobilize resources as needed
Proactively address concerns and objections raised by other stakeholders, leveraging insights from the champion and executive buyer to overcome obstacles and drive alignment
Solicit feedback from other stakeholders throughout the engagement process, incorporating their input to enhance service delivery and customer satisfaction
Collaborate with sales teams to understand customer needs and objectives to identify new use cases and/or adoption opportunities
Lead the scoping process to define the appropriate set of services to meet customer requirements
Drive adoption of Starburst culminating in the Customer reaching its success criteria
Partner with internal teams, including consultants, engineers, and project managers, to ensure successful delivery of services
Manage multiple engagements simultaneously, ensuring on-time and on-budget delivery
Serve as the primary point of contact for customers throughout the engagement lifecycle
Monitor and report on key performance indicators (KPIs) to track the success of engagements
Drive continuous improvement in processes and methodologies to enhance customer satisfaction and project delivery efficiency

Skills

Key technologies and capabilities for this role

Data AnalyticsAIData LakehouseCustomer EngagementTechnical ConsultingStakeholder ManagementProject ScopingAdoption ManagementSales CollaborationData Governance

Questions & Answers

Common questions about this position

What education is required for the Technical Engagement Manager role?

A Bachelor's degree in business, technology, or a related field is required.

What technical skills are needed for this position?

Candidates need deep understanding of data architecture principles including data modeling, data integration, and data warehousing, plus proficiency in SQL and experience with distributed query engines like Presto, Trino, or Apache Spark.

What soft skills are important for this role?

Strong problem-solving skills, strategic thinking about business challenges and technical solutions, a proven track record of managing customer engagements, and excellent communication and interpersonal skills for building strong relationships are essential.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this position?

A proven track record of successfully managing customer engagements and delivering business outcomes, combined with deep Data & AI industry knowledge and strong relationship-building skills, will make you a strong candidate.

Starburst

Data analytics and SQL engine distribution

About Starburst

Starburst specializes in data analytics by providing a distribution and support for the Trino SQL engine, which is designed for efficient and scalable analytics on data lakes and various data sources. Their products, Starburst Galaxy and Starburst Enterprise, allow clients to access and analyze data quickly, whether in the cloud or on-premises. Starburst connects seamlessly with popular data visualization tools like Tableau, Power BI, and Looker, making it easier for users to integrate and access their data. What sets Starburst apart from competitors is its enhancement of the open-source Trino engine with additional connectors, security features, and dedicated enterprise support. The company's goal is to help organizations achieve faster data insights and better decision-making through improved analytics capabilities.

Boston, MassachusettsHeadquarters

2017Year Founded

$402.7MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive salary & attractive stock grants

Remote-friendly work options

Quality & affordable insurance

Flexible & generous paid time off

Environment of transparency, honesty & respect

Risks

Increased competition from companies like Dell could impact Starburst's market share.

The rapid growth of unique data vendors may lead to increased market complexity.

Enterprises moving towards single-cloud strategies could challenge Starburst's multi-cloud offerings.

Differentiation

Starburst offers both cloud-based and on-premises solutions, catering to diverse client needs.

The company enhances the open-source Trino engine with additional connectors and security features.

Starburst's platform integrates with popular data tools like Tableau, Power BI, and Looker.

Upsides

Starburst Galaxy achieved 3x year-over-year growth in active customers and usage volume.

The platform enables 10X faster data processing and 66% cost reduction for clients like Arity.

Starburst's Icehouse platform leverages open-source Trino and Apache Iceberg for scalability.

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