Technical Consultant, Security Operation Workflow

Orlando, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Cloud Computing, IT ServicesIndustries

Requirements

Candidates must possess a current ServiceNow Certified System Administrator (CSA) certification and have at least 2 years of experience configuring and developing complex technologies, including integrations and portals. Preferred qualifications include relevant Solution-Specific Certified Implementation Specialist designations or any ServiceNow Implementation certification. Demonstrated ability to influence and consult is also required.

Responsibilities

The Technical Consultant will serve as the functional and technical expert for customer engagements, configuring ServiceNow Security Operations products according to best practices to accelerate customer business outcomes. Responsibilities include supporting Security Operation process definition, re-engineering, and gap analysis through customer workshops, advising clients on leveraging the ServiceNow Security Operation Solution's standard capabilities, and leading design workshops focused on the ServiceNow Platform and Security Operation Solution technology. The role also involves guiding customers in completing technical documentation, drafting user stories and acceptance criteria, leading technical aspects of project delivery, developing integration components, and preparing customer-facing deliverables, while managing multiple complex projects and promoting continuous improvement.

Skills

Security Operations

ServiceNow Platform

Configuration

Process Definition

Process Re-engineering

Gap Analysis

Customer Engagement

AI Technology

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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