Technical Client Support Specialist at Global Payments

Brisbane, Queensland, Australia

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Proven experience in roles focused on delivering outstanding customer experiences
Excellent written and verbal communication skills, with the ability to engage a wide range of stakeholders
Passion for educating and empowering customers by providing practical, creative solutions
Adaptability to thrive in a fast-paced, ever-changing environment
Strong attention to detail, paired with an eagerness to learn new systems and technologies
Problem-solving mindset, with the ability to think outside the box and resolve challenges effectively
Strong technical background and a genuine interest in learning new technologies
Motivated, energetic, and customer-centric with a passion for technology

Managing and responding to incoming calls, chats, and emails from business-to-business customers promptly and effectively
Investigating and resolving customer inquiries with a solution-focused approach
Maintaining and ensuring the accuracy of client data
Identifying recurring issues or trends affecting customers and escalating them appropriately to ensure timely resolutions