Technical Architect (Presales)

Employment Type: Full-time Location Type: Remote Salary: Not specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

ServiceNow is seeking a Technical Architect (Presales) to join our Enterprise Architecture Team within our pre-sales organization. This role focuses on building credibility and trust with technical leaders in our largest customers by developing cross-functional strategies and solutions. Our team brings technical expertise, real-world experience, strong executive engagement skills, and an inspirational mindset to help customers understand the opportunities of the “platform of platforms” vision. We act as technical leaders for our customers’ most complex solutions, ensuring they realize the value they need by leveraging best practices and industry standards to build customer trust and architect best-in-class solutions.

Responsibilities

• Engage with customer executives to identify pain points and opportunities to deliver value, then translate them into solutions from ServiceNow.
• Lead architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co-creation of industry-specific solutions.
• Understand the business strategy of the customer and articulate how ServiceNow can enable and deliver value to their organization, seamlessly integrating into their current and future technology landscape.
• Define the overall integration strategy aligned with enterprise architecture and the ServiceNow roadmap.
• Interact at multiple levels within a customer account (Enterprise Architects, Domain Architects, Directors, VPs, and CXOs) and maintain these relationships throughout their customer journey.
• Provide thought leadership and collaborate with internal ServiceNow business units.
• Partner with ServiceNow sales teams to articulate platform value and demonstrate alignment to the CSDM, industry best practices, and ServiceNow roadmap.
• Stay up to date with the latest ServiceNow products, partner innovations, and strategic releases to drive adoption and platform expansion.
• Identify, lead, and contribute to the creation of best practices, white papers, workshops, etc.
• Create and communicate high-level architectures and strategies, both written and verbal, to audiences up to and including the CIO/CTO level.
• Elegantly articulate the advantage of ServiceNow being built on a single cloud platform consisting of a single user interface, one codebase, and one data model.
• Lead and participate in the delivery of workshops, best practice overviews, and educational sessions to existing customers and partners.

Qualifications

To be successful in this role, you have:

• 15+ years of total IT experience.
• At least 8+ years of hands-on technical experience on the ServiceNow platform from either a customer or implementation perspective.
• Preferred: Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Deep platform knowledge and solution design expertise to influence client strategy, shape large-scale ServiceNow programs, and lead technical initiatives.