Technical Applications Specialist I at Thermo Fisher Scientific

Portage, Michigan, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Diagnostics, BiotechnologyIndustries

Requirements

Associate’s degree in Biological Science required; Bachelor’s degree preferred
Certification as a Medical Laboratory Technician or Medical Laboratory Scientist desired
Minimum of 3 years of laboratory or related professional experience required
Strong customer service and interpersonal communication skills
Training experience preferred
Clinical laboratory experience highly preferred
Mechanical knowledge and abilities regarding instrumentation preferred
Demonstrates clear and concise communications
Passion for problem-solving, collaboration, and lifelong learning
Commitment to providing outstanding customer experiences
Ability to travel up to 20%

Responsibilities

Provide responsive technical assistance through our Technical Support Hotline, email, and remote tools for both internal and external customers
Diagnose and resolve hardware, software, and system operation issues to ensure instrument uptime and customer satisfaction
Lead root-cause investigations for confirmed product complaints, documenting findings and recommending effective corrective and preventive actions (CAPA)
Deliver engaging on-site and virtual training sessions for customers on instrument operation, assay setup, software workflows, and best practices
Collaborate cross-functionally with Field Service Engineers, Quality, and R&D to resolve performance issues and share insights that drive continuous improvement
Perform performance qualification, correlation, and verification studies to support new instrument or assay implementations in clinical and research environments
Interpret and communicate scientific results clearly, providing expert guidance on assay optimization, calibration, and quality control strategies
Enhance your professional and technical growth by continuously developing both technical expertise and life skills that support long-term career success

Skills

technical support

troubleshooting

hardware diagnostics

software diagnostics

root-cause analysis

CAPA

customer training

assay setup

performance qualification

instrument operation

quality control

calibration

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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