Technical Applications Engineer – Connected Services at Clairo

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Connected ServicesIndustries

Requirements

Bachelor's degree in Engineering, Computer Science, or related field; advanced degree preferred
5-7 years of relatable experience
Proven experience in technical sales or engineering roles, with a track record of meeting or exceeding sales targets
Ability to travel 20-40%
Strong technical aptitude and proficiency in understanding complex technical concepts and solutions
Excellent communication, presentation, and influencing skills, with the ability to articulate technical information to both technical and non-technical audiences
Customer-focused mindset with a passion for delivering exceptional service and building long-term relationships
Ability to work independently and collaboratively in a fast-paced dynamic environment, managing multiple priorities effectively and adapting to changing priorities
(Preferred) Previous experience with fleets, fleet management systems, or similar technical role

Responsibilities

Drive the deployment of Connected Services solutions into the market by leveraging deep understanding of service solutions and their value for customers
Serve as a key liaison between sales teams, technical teams, and customers, providing technical expertise and support throughout the sales process and solution deployment
Work with regional sales and CX teams to capture customer conversations and interactions related to connected services and provide feedback to the CX team for aggregation and consolidation
Act as primary point of contact for customer on-boarding, lead the customer service and support process, and effectively lead issue resolution with customers ensuring smooth business operations
Lead the deployment of technical pilots, development projects, and production installations with customers, as well as provide production post-sales technical support and troubleshooting assistance, resolving issues in a timely and efficient manner
Serve as a primary technical resource for the sales team, possessing in-depth knowledge of products, services, and industry trends, and lead communication of generated data to create value for customers
Conduct product training sessions for customers and internal teams, ensuring comprehensive understanding of product features and benefits
Build and maintain strong relationships with customers in the field, gathering their VoC insights and providing to the CX team for aggregation and consolidation
Work closely with cross-functional teams, including product development, engineering, and marketing, to align technical solutions with customer needs and business objectives
Contribute to the development of sales strategies and initiatives, leveraging technical insights to drive revenue growth and market expansion

Skills

Customer Onboarding

Technical Support

Troubleshooting

Product Deployment

Pilot Deployment

Product Training

Customer Engagement

Voice of Customer

Cross-Functional Collaboration

Sales Support

Issue Resolution

Clairo

Generates clinical evidence for trials

About Clairo

Clario specializes in generating clinical evidence for medical research by utilizing a comprehensive technology platform. Their services support various types of clinical trials, including decentralized, hybrid, and site-based trials. Clario's approach combines nearly 50 years of experience with a vast network of facilities across nine countries, allowing them to conduct a significant number of clinical trials and regulatory approvals. What sets Clario apart from competitors is their extensive expertise and the ability to provide a wide range of endpoint technologies, which enhances the quality of evidence produced. The company's goal is to empower partners in the healthcare industry to improve patient outcomes through reliable and rich clinical data.

London, United KingdomHeadquarters

1972Year Founded

$29.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

Risks

Increased competition from AI-driven platforms like Medable may threaten Clario's market share.

The IPO filing may lead to investor pressure for rapid financial returns, affecting strategy.

AI integration from ArtiQ poses data privacy and compliance risks, especially in the EU.

Differentiation

Clario offers a comprehensive endpoint technology platform for diverse clinical trial models.

The company has nearly 50 years of experience in clinical trial technology solutions.

Clario's global presence includes 30 facilities across North America, Europe, and Asia Pacific.

Upsides

Clario's IPO aims for a valuation of over $10 billion, indicating strong market confidence.

The FDA clearance of SpiroSphere® with wireless ECG enhances Clario's clinical trial capabilities.

Clario's acquisition of ArtiQ boosts its AI capabilities in respiratory clinical trials.

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