Technical Account Manager with German at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor degree preferably in technical studies
Fluent in written and spoken German
Expertise in one or more HPE technologies (compute, storage, or networking)
In-depth knowledge of end-to-end support processes
Ability to correct problems when they occur

Responsibilities

Assist the Account Support Manager (ASM) in developing and maintaining the Account Support Plan (ASP)
Collaborate with the ASM to create an operational profile of the customer’s technical environment, including environmental profiling
Drive technical reviews with the customer (quarterly, annually, or variable), analyzing support incident data to identify trends and action plans
Lead proactive technical delivery, including firmware and software gap analysis, in collaboration with the account team and RSS
Provide or facilitate services for Support Team Days (STDs), such as system health checks, onsite assistance, and upgrade planning reviews
Conduct onsite visits (optional) to gain understanding of the customer’s environment, foster relationships, and learn about upcoming activities
Deliver proactive services and provide technical advocacy to HPE Complete Care and GreenLake customers
Develop long-lasting customer relationships and partner with HPE resources to resolve customer satisfaction issues

Skills

German

Technical Account Management

HPE Technologies

Compute

Storage

Networking

Customer Support

Account Support Plan

Troubleshooting

Customer Relationship Management

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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