Technical Account Manager (TAM) at ibotta

Denver, Colorado, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Advertising, Performance MarketingIndustries

Requirements

8-12+ years of professional experience; ideally significant time in a client-facing technical role; prior experience as a TAM or similar for a SaaS platform is ideal
Bachelor’s degree required, preferably in Computer Science, Engineering, Analytics or a related field
Experience with system integration and APIs is highly preferred
Self-directed and capable of making an impact with varying levels of direction
Proven track record of working cross-functionally towards shared goals and delivering meaningful impact
Excellent attention to detail, the ability to identify areas of improvement and the drive to put those changes into motion
Analytical skills to interpret and communicate data from dashboards, alerts, and monitoring systems
Understanding of logging and monitoring systems such as DataDog, etc
Professional communication skills (verbal and written), both internally and externally, specifically with executive leadership
Candidates must live in the United States (hybrid position in Denver, Colorado requiring 3 days in office: Tuesday, Wednesday, and Thursday)

Responsibilities

Act as the primary technical point of contact between IPN partners and Ibotta, serving as the Voice of the Customer and championing their business and technical needs
Gather technical and operational requirements
Plan and coordinate with Ibotta’s Strategic Partner Management function and cross-functional teams including UX Design, Solution Architecture, Product, and Engineering
Monitor, triage, and resolve partner-submitted issues with hands-on technical troubleshooting and incident management
Provide technical consulting and hands-on execution for implementations, technical issues, upgrades, and improvements
Plan and coordinate partner-facing Ibotta-specific technical operations and implementations
Monitor and adhere to SLAs
Minimize cost and operational complexity
Develop and maintain IPN partner-specific runbooks and playbooks
Handle upgrades and new development
Plan technical roadmaps and drive partner adoption of new features
Conduct integration testing across staging and production environments
Coordinate and communicate technical issues, incident response, and resolution
Prepare and deliver technology-related elements for account reviews and discussions
Pioneer integration of novel tools and procedures to optimize internal cost/performance and enhance partner value
Ensure overall technical progress and operational success for partners on IPN
Embrace and uphold Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere

Skills

Key technologies and capabilities for this role

Technical TroubleshootingIncident ManagementSLA MonitoringIntegration TestingTechnical ConsultingAutomationRunbooksPlaybooksTechnical Roadmap PlanningOperational EfficiencyRequirements GatheringCross-Functional Coordination

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

This is a hybrid position located in Denver, Colorado, requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.

What experience and education are required for the Technical Account Manager role?

Candidates need 8-12+ years of professional experience, ideally in a client-facing technical role with prior TAM or similar experience for a SaaS platform. A Bachelor’s degree is required, preferably in Computer Science, Engineering, Analytics, or a related field.

What are Ibotta’s core values that this role upholds?

The role embraces and upholds Ibotta’s Core Values: Integrity, Boldness, Ownership, Teamwork, Transparency & A good idea can come from anywhere.

Is the salary or compensation mentioned for this position?

This information is not specified in the job description.

What makes a strong candidate for the TAM position at Ibotta?

Strong candidates have 8-12+ years of experience in client-facing technical roles, ideally as a TAM for a SaaS platform, a relevant Bachelor’s degree, and experience with system integration and APIs.

ibotta

Shopping rewards app for cash-back offers

About ibotta

Ibotta operates a shopping rewards app that connects brands with millennial consumers by offering cash-back rewards for purchases. Users earn cash back by shopping at partner retailers, which encourages them to shop more often and spend more. Brands and retailers collaborate with Ibotta to promote their products through targeted advertising within the app, especially during major shopping events like Black Friday. Ibotta generates revenue by charging these brands for featured placements and marketing campaigns designed to increase sales velocity and conversion rates. The company aims to enhance brand awareness and drive incremental sales for its clients, making it a significant player in the retail and consumer goods market.

Denver, ColoradoHeadquarters

2012Year Founded

$58.4MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Parental leave

Onsite gym

Dinner perk

Healthcare coverage

Culture club

401(k) match

Team wide bonus

Flexible time off

Equity

Lifestyle spending account

Risks

Increased competition from platforms like Rakuten and Honey could dilute market share.

Reliance on major retailers means disruptions could significantly impact revenue.

Rapid expansion in Denver may lead to increased operational costs and financial strain.

Differentiation

Ibotta offers cash-back rewards, incentivizing frequent shopping and larger purchases.

The Ibotta Performance Network delivers coordinated promotions across multiple platforms.

Ibotta connects brands with millions of millennial consumers, enhancing brand awareness and sales.

Upsides

Ibotta's user base grew by 158%, indicating strong consumer engagement.

Partnerships with major retailers like Walmart and Instacart boost Ibotta's market reach.

Winning the MarTech Breakthrough Award highlights Ibotta's innovation in performance marketing.

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