Technical Account Manager, Pooled

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, SaaS, TelecommunicationsIndustries

Requirements

Candidates must have a Bachelor's degree in Engineering, Computer Science, or Technology, or equivalent work experience. Excellent communication, analytical, and problem-solving skills are essential, along with the ability to articulate complex technical topics and diplomatically address customer concerns. Experience with Video Conferencing, Web Conferencing vendors, IP Telephony, SIP/H323, and Audio/Video codecs is considered a plus.

Responsibilities

The Technical Account Manager will support Zoom's pooled TAM initiative in APAC, building strategic relationships with enterprise customers to ensure their success with Zoom solutions. This role involves ensuring customer satisfaction and engagement, managing internal processes and procedures on behalf of customers within the Premier Assurance program, and working alongside the existing support team to exceed expectations.

Skills

Zoom products

Customer Relationship Management

Technical Support

Video Conferencing

Web Conferencing

IP Telephony

SIP

H.323

Audio/Video codecs

Communication

Analytical Skills

Problem Solving

Zoom

Video conferencing and online meeting solutions

About Zoom

Zoom provides video conferencing and online meeting solutions that allow users to conduct virtual meetings, webinars, and collaborative sessions. Its main product is video conferencing software, which enables high-quality video and audio communication, along with features like screen sharing, group messaging, and virtual backgrounds. Zoom also offers specialized products for larger events, such as Zoom Webinars and Zoom Events. The company operates on a freemium model, providing basic services for free while charging for advanced features through subscription plans tailored for various users, including businesses, educational institutions, and healthcare providers. Zoom stands out from competitors due to its user-friendly interface, reliable performance, and scalability for different needs, making it a vital tool for remote work, online education, telehealth, and social interactions.

San Jose, CaliforniaHeadquarters

2013Year Founded

$144.5MTotal Funding

IPOCompany Stage

Enterprise Software, Education, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hybrid Work Options

Flexible Work Hours

Stock Options

Company Equity

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Microsoft Teams and Google Meet threatens Zoom's market share.

Privacy concerns and regulatory scrutiny could impact Zoom's operations and reputation.

Hybrid work models may reduce demand for virtual meetings, affecting Zoom's growth.

Differentiation

Zoom offers a user-friendly interface with reliable performance for virtual meetings.

The platform supports diverse needs, including remote work, education, and telehealth.

Zoom's freemium model attracts a wide range of users with scalable subscription options.

Upsides

Zoom integrates AI tools to enhance virtual meeting effectiveness and productivity.

The expansion of 5G networks improves Zoom's video conferencing quality and accessibility.

Zoom's secure, HIPAA-compliant solutions drive demand in the telehealth sector.

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