Technical Account Manager, JARVISS at Everbridge

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Business ContinuityIndustries

Requirements

Active Secret Clearance
8-10 years of experience in emergency or risk management in a field facing technical capacity
3+ years in an on-site customer facing support or consulting role (professional services, account management, project management etc.)
Strong project management skills
Strong technical/software skills
Ability to handle & support conflicting priorities
Customer relationship management
Working knowledge of Internet hosted applications, highly available architectures, computer security, telephony, and networking
Strong knowledge of database architectures and methodologies; ideally Microsoft SQL Server and the ability to manipulate data effectively and efficiently using SQL object-oriented (OO) Concepts and rationale
Proven understanding of global corporate account business needs and experience in Financial Services is a plus
Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems
Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus
Excellent written and verbal presentation and communication skills; the ability to interpret written requirements and technical specification documents
Strong critical thinking, analytic, and problem-solving abilities
Ability to facilitate and lead cross-functional teams
High energy level

Responsibilities

Ensure consistently positive customer experiences by providing oversight and management for deployment planning, solution adoption, and technical issue resolution
Establish a formal governance model with the client. Conduct periodic stakeholder meetings and quarterly business reviews; maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
Develop a continuous product education and awareness program and deliver training sessions as required
Set and track customer satisfaction ORKs. Develop and manage an action plan to continuously improve these metrics
Troubleshoot customer concerns and work with the management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Provide Critical Event Management support through reports, tabletop exercises and drills, and industry best practices
Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering
Travel to customer locations as needed
Produce integration requirements specifications in the form of interface control documents (ICD) based on customer interaction, requests for information (RFI), requests for proposal (RFP), and other technical documentation
Provide effective feedback to the team on project status and other project updates

Skills

Key technologies and capabilities for this role

Project ManagementTechnical ConsultancySystem DesignConfigurationTrainingStakeholder ManagementGovernanceBusiness ReviewsCustomer SatisfactionTroubleshootingCritical Event ManagementAccount ReportingIssue Escalation

Questions & Answers

Common questions about this position

What security clearance is required for this Technical Account Manager role?

An Active Secret Clearance is required.

What experience is needed for this position?

Candidates need 8-10 years of experience in emergency or risk management in a field-facing technical capacity and 3+ years in an on-site customer-facing support or consulting role.

Is travel required in this role?

Yes, travel to customer locations is required as needed.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills make a strong candidate for this TAM role?

Strong project management skills, strong technical/software skills, excellent communication and customer management skills, and the ability to handle conflicting priorities are key, along with experience in a fast-paced team environment.

Everbridge

Critical event management solutions for organizations

About Everbridge

Everbridge provides critical event management solutions to help enterprises and government organizations prepare for, respond to, and recover from emergencies. Their products combine intelligent automation with extensive risk data, allowing clients to effectively manage crises and minimize disruptions to their operations. Unlike many competitors, Everbridge focuses on a comprehensive suite of services that are tailored to the specific needs of various sectors, including healthcare and government. The company's goal is to enhance organizational resilience, ensuring that clients can protect their people and maintain productivity even in challenging situations.

Boston, MassachusettsHeadquarters

2002Year Founded

$20.5MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

PTO/Vacation Policy

Paid Holidays

Maternity / Paternity Leave

401K / Retirement Plan

Performance Bonus

Employee Stock Purchase Plan

Free Food

Work From Home Policy

Company Social Outings

Unique Office Space

Risks

Thoma Bravo's acquisition may disrupt Everbridge's operations and client relationships.

Integration of Infinite Blue's solutions may face challenges affecting service delivery.

Delisting from Nasdaq could impact Everbridge's visibility and investor relations.

Differentiation

Everbridge offers a comprehensive suite of critical event management solutions.

The platform supports over 100 communication devices across 200 countries and territories.

Everbridge serves major clients, including top U.S. cities and global automakers.

Upsides

Thoma Bravo's acquisition may enhance Everbridge's market presence and product offerings.

Everbridge 360(TM) Alert Management improves remote management of critical events.

Growing demand for cybersecurity boosts Everbridge's business continuity solutions.

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