Technical Account Manager at Outreach

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Sales EnablementIndustries

Requirements

5-8 years of technical support or TAM experience for a fast-paced, SaaS company
Excellent communication skills, capable of translating complex technical topics into actionable insights
Ability to set expectations and communicate goals and objectives with internal teams and customers
Live in reasonable proximity to the office in Seattle or Atlanta (hybrid role, office-centric company)

Responsibilities

Build deep long-lasting relationships with and act as a trusted technical advisor for Outreach’s largest, most strategic customers
Identify and troubleshoot to achieve a resolution and/or workaround for complex issues by identifying and using resources available from multiple sources
Partner with the Account teams to represent Outreach in customer business reviews and regular meetings
Monitor platform performance for the customer and identify vulnerabilities or opportunities to streamline and communicate recommendations
Identify areas to improve the customer's support experience
Serve as a first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions with Outreach services, sales, and product teams
Ensure timely response and resolution to technical and product outstanding items
Assess and document customers’ technical environment to reveal ongoing insight and improvement opportunities
Make recommendations on how new and existing features fit within customers’ environments, supplying standard methodologies and guidance
Participate in customer-requested meetings and quarterly business reviews
Develop a deep understanding of the technical needs and be the technical advocate for a select set of Outreach’s largest and most strategic customers
Build strong relationships with and collaborate alongside Sales, Customer Success, Professional Services, Product and Engineering to help solve issues, advocate for customer’s technical needs, and ensure customers realize long-term, meaningful value and ROI
Champion customers' use cases, implementation and installation
Maintain all aspects of the technical relationship with the customer, including troubleshooting potential issues, advocating for product enhancements, partnering with engineering & sales, and preparing customers for new releases and rollouts

Skills

Technical Account Management

Customer Success

Salesforce

Troubleshooting

Product Expertise

Executive Business Reviews

Professional Services

Engineering Collaboration

Implementation

AI Revenue Workflow

Outreach

Sales engagement platform for B2B clients

About Outreach

Outreach.io offers a sales engagement platform that helps businesses enhance their sales processes through automation of email campaigns, phone calls, and social media interactions. The platform is designed for B2B clients, ranging from small startups to large enterprises, allowing sales teams to track customer interactions and close more deals. Operating on a subscription model, Outreach.io provides various pricing tiers to meet the needs of different clients while ensuring a steady revenue stream. The company stands out by focusing on automation and data-driven insights, making it particularly beneficial for optimizing sales workflows.

Seattle, WashingtonHeadquarters

2014Year Founded

$512.9MTotal Funding

SERIES_GCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Parental Leave: Extended PTO for both parents, plus unique perks to ease the transition of returning to work.

Full Medical Benefits: Majority of employer paid medical, dental and vision coverage.

401k: A competitive plan to help you save for retirement.

Flexible Time Off: We believe in a healthy work/life balance, and in our employees to make practical time off arrangements.

Risks

Leadership transition with Manny Medina stepping down may cause strategic shifts.

AI Prospecting Agent's public BETA could face user adoption and technical challenges.

Partnership with Harte Hanks may lead to integration challenges affecting effectiveness.

Differentiation

Outreach leverages AI to optimize sales interactions across email, voice, and social.

The platform offers a subscription model with premium add-ons and integrations.

Outreach serves diverse B2B clients, from startups to large enterprises.

Upsides

AI-driven sales tools are projected to increase productivity by 30% by 2025.

The demand for personalized customer experiences is rising, boosting Outreach's relevance.

Remote work trends accelerate the adoption of digital sales tools like Outreach.

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