[Remote] Strategic Technical Account Manager at LaunchDarkly

United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Proven track record of uncovering and managing top-line corporate objectives
Technical expertise in the DevOps space to drive holistic conversations and comprehensive solutions
Ability to provide frameworks and guidance on change management
Experience working closely with technical partners for better-together solutions
Experience identifying and diagnosing risks, including churn or contraction, and developing mitigation plans
Experience evaluating customer needs, tracking goals, and identifying upsell opportunities for products, services, and features
Experience planning successful onboarding and adoption with prospective customers late in the sales cycle
Experience owning the onboarding process from sales handoff through obligations
Experience educating customers on best practices and guiding principles to shorten time-to-value
Experience documenting onboarding and adoption processes to validate success and demonstrate value
Experience building champions and executive relationships, with executive presence and working with internal/external executives
Entrepreneurial and self-motivated, driven, proactive, and taking ownership

Responsibilities

Act as a trusted advisor by understanding customers deeply, aligning with corporate objectives, and providing technical guidance for advanced LaunchDarkly implementations
Expand networks by collaborating with technical partners to drive comprehensive solutions and reduce change management burdens
Proactively detect and diagnose risks, develop plans, and work with account and renewal teams on revenue forecasting and mitigation
Prescriptively sell by evaluating customer needs, monitoring progress against goals, and identifying opportunities for additional products, services, and features
Plan successful onboarding and adoption by meeting customers late in the sales cycle, collaborating on prescriptive success plans, and simplifying for multiple stakeholders
Own the onboarding process for new customers from sales handoff, educating on usage, best practices, and shortening time-to-value
Document onboarding and adoption processes to validate success, demonstrate value, and support expansion with internal teams
Build champions and executive relationships by identifying advocates, leveraging success metrics, and gaining executive sponsorship

Skills

Key technologies and capabilities for this role

DevOpsTechnical Account ManagementChange ManagementCustomer SuccessRisk ManagementRevenue ForecastingPartner CollaborationSuccess Planning

Questions & Answers

Common questions about this position

What is the salary or compensation for the Strategic Technical Account Manager role?

This information is not specified in the job description.

Is this Strategic Technical Account Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Strategic Technical Account Manager role?

The role requires technical expertise in the DevOps space, a proven track record of uncovering and managing top-line corporate objectives, and the ability to provide frameworks and guidance on change management.

What is the team structure like for this role at LaunchDarkly?

You'll work closely with the Revenue Account Team, the wider account and renewal management team, and counterparts at technical partners to drive customer success and mutual value.

What makes a strong candidate for the Strategic Technical Account Manager position?

Strong candidates have technical expertise in DevOps, experience as a trusted advisor managing corporate objectives, and skills in risk detection, prescriptive selling, and creating tailored success plans for customer onboarding and adoption.

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters

2014Year Founded

$321.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.

Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.

Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.

Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.

Guardian Edition's complexity may confuse customers and complicate sales.

Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.

The platform supports EU data residency, enhancing compliance for European clients.

LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.

The appointment of Claire Vo as CPO is expected to drive platform innovation.

Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

Land your dream remote job 3x faster with AI

Try Jobo Free