[Remote] Strategic Technical Account Manager at LaunchDarkly

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Proven track record of uncovering and managing top-line corporate objectives
Technical expertise in the DevOps space to drive holistic conversations and comprehensive solutions
Ability to provide frameworks and guidance on change management
Experience working closely with technical partners for better-together solutions
Experience working with account management, renewal teams on revenue forecasting and mitigation plans
Experience evaluating and analyzing customer needs, tracking against key goals and outcomes
Experience meeting customers late in the sales cycle to create prescriptive success plans
Experience simplifying plans across numerous client stakeholders in large customers
Experience shepherding new customers from sales handoff through onboarding
Experience educating customers on best practices and guiding principles to shorten time-to-value
Experience documenting onboarding and adoption processes to validate success and demonstrate value
Experience identifying and supporting key advocates (champions) within organizations
Experience leveraging success metrics and value-driven insights for executive sponsorship
Experience working closely with internal and external executives with executive presence
Entrepreneurial and self-motivated, driven and proactive, taking ownership of role and responsibilities

Responsibilities

Act as a trusted advisor by understanding customer objectives, providing technical expertise, and guiding toward advanced LaunchDarkly implementations
Expand networks by collaborating with technical partners to drive comprehensive solutions and reduce change management burden
Proactively detect and diagnose risks, develop plans to mitigate churn or contraction, and work with account teams on revenue forecasting
Prescriptively sell by evaluating customer needs, identifying opportunities for additional products, services, and features
Plan successful onboarding and adoption by collaborating on prescriptive success plans late in the sales cycle
Own the onboarding process for new customers from sales handoff, educating on best practices to maximize value
Document onboarding and adoption processes to validate success, demonstrate value, and support expansion
Build champions and executive relationships by identifying advocates, leveraging metrics for executive sponsorship

Skills

LaunchDarkly

Feature management platform for software developers

About LaunchDarkly

LaunchDarkly provides a platform for developers to manage and automate software features. Its main product is a feature management platform that allows developers to control software features, enabling safe code shipping, self-serve experimentation, personalized user experiences, and improved reliability of applications. This platform allows developers to revert feature behaviors without code changes, enhancing productivity. LaunchDarkly operates on a subscription model, charging clients for access to its services. The platform helps clients innovate quickly, automate software releases, reduce delivery costs, and maximize the impact of software features. The goal is to improve software development processes for a diverse range of clients in the DevOps market.

Oakland, CaliforniaHeadquarters

2014Year Founded

$321.3MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.

Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.

Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.

Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.

Risks

Competition from Harness, acquiring Split.io, threatens LaunchDarkly's market share.

Guardian Edition's complexity may confuse customers and complicate sales.

Expansion into the EU region may increase operational costs and regulatory scrutiny.

Differentiation

LaunchDarkly offers advanced feature flagging and experimentation capabilities for progressive delivery.

The platform supports EU data residency, enhancing compliance for European clients.

LaunchDarkly integrates feature management with CI/CD pipelines for seamless software delivery.

Upsides

LaunchDarkly's Galaxy Product Release enhances personalized user experiences and feature optimization.

The appointment of Claire Vo as CPO is expected to drive platform innovation.

Recognition as a Strong Performer by Forrester boosts LaunchDarkly's market credibility.

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