Senior Client Success Manager
Heartbeat HealthSalary not specified
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
FinTech, PaymentsIndustries
Requirements
- Experience in payment industry with a track record of strong customer focus, preferably with dispute or fraud knowledge
- Previous experience in sales or sales operations preferred
- Ability to deftly prioritize and manage concurrent initiatives and issues
- Ability to identify improvement and sales opportunities
- Card-not-present and risk mitigation methodology experience ideal
- Excellent written and verbal communication skills
- Experience working with cross-functional/cross-department teams
- Experience in sales support or operational support
- Self-starter with strong organization skills and resolution management
Responsibilities
- Deliver consultative technical support to an assigned portfolio of clients, including troubleshooting and resolution of complex technical queries requiring in-depth knowledge of the client’s workflow
- Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed
- Oversee implementation of new Visa products purchased by clients by coordinating key client and Visa teams to expedite implementation readiness activities and steer clients toward faster time to value and maximized adoption
- Establish cadence of regular client business review meetings to discuss product usage and performance, and identify upsell/cross-sell opportunities
- Support business reviews with clients and Visa stakeholders, incorporating input, comparison, and client progress against product metrics
- Stay current with the latest payment processing trends, Visa Acceptance solutions (Verifi, CyberSource), and technologies to provide a good client experience and generate new sales leads as solutions to identified client pain points
- Maintain strong relationships with Client Services and other cross-functional teams within Visa to deliver subject matter expertise consultation as needed to optimize client performance
- Foster and sustain trusted partnerships with internal Account Team members by aligning on the forward-looking relationship strategy and optimization opportunities and executing against Client Success Plans
Skills
Technical Support
Troubleshooting
Verifi
CyberSource
Cardinal
VCAS
Client Implementation
Product Adoption
Payments Processing
API Integration
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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