Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, Software, Compensation, Data & AnalyticsIndustries
Requirements
Candidates should possess 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company, demonstrating a strong understanding of project management principles and customer success strategies.
Responsibilities
The Technical Account Manager will drive successful implementation projects for Pave’s compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies and ensure strong adoption, while also owning end-to-end project management, creating detailed plans, identifying risks, and maintaining clear communication with stakeholders. They will become a trusted compensation expert and strategic advisor to customers, helping them leverage the platform, collaborate across teams to surface customer needs and contribute to product evolution, and build strong relationships through clear communication and problem-solving.
Skills
Project Management
Customer Implementation
Compensation Strategy
Stakeholder Management
Strategic Advisor
Product Evolution
Relationship Building
Pave
Compensation management solutions for businesses
About Pave
Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.
New York City, New YorkHeadquarters
2019Year Founded
$165.4MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1-10Employees