Strategic Customer Success Manager
Vouched- Full Time
- Junior (1 to 2 years)
Candidates should possess 2-5 years of experience as a customer-facing Project Manager, Customer Success Manager, or Implementation Manager at a SaaS company, demonstrating a strong understanding of project management principles and customer success strategies.
The Technical Account Manager will drive successful implementation projects for Pave’s compensation software, partnering closely with HR and Finance leaders to transform their compensation strategies and ensure strong adoption, while also owning end-to-end project management, creating detailed plans, identifying risks, and maintaining clear communication with stakeholders. They will become a trusted compensation expert and strategic advisor to customers, helping them leverage the platform, collaborate across teams to surface customer needs and contribute to product evolution, and build strong relationships through clear communication and problem-solving.
Compensation management solutions for businesses
Pave provides compensation management solutions designed for businesses of all sizes, particularly those backed by venture capital. Its main product is a suite of tools that integrate with existing HR Information Systems (HRIS), Applicant Tracking Systems (ATS), and Cap Table software, allowing companies to access real-time data for employee compensation planning and benchmarking. This integration helps eliminate the need for spreadsheets and manual data entry, enabling HR leaders to make informed decisions based on accurate information. Pave operates on a subscription-based model, offering various tiers that may include advanced analytics and personalized support. The company aims to simplify the compensation analysis process, making it easier for HR departments to ensure fair and competitive pay, which can lead to improved employee satisfaction and retention.