Technical Account Manager, Enterprise at Retool

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Ability to think about the growth strategy of an account
Capability to work with customers through technical details of deploying Retool at scale
Love for engineering while being customer-facing and solving complex problems
Deep understanding of the Retool product
Passion for problem-solving

Responsibilities

Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business
Establish regular touchpoints to review customer usage, health, and expansion opportunities
Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies
Document customer use cases and success stories for case studies, testimonials, and EBRs
Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution
Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives
Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts
Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams
Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training
Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources
Collaborate with account executives, professional services, sales engineers, and support engineers to ensure customers are healthy and receiving value from their investment in Retool

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer OnboardingSoftware DeploymentAccount Growth StrategyProblem SolvingEngineering

Questions & Answers

Common questions about this position

What is the salary or compensation for the Technical Account Manager role?

This information is not specified in the job description.

Is this Technical Account Manager position remote or does it require office work?

This information is not specified in the job description.

What skills are required for the Technical Account Manager role at Retool?

The role requires a deep understanding of the Retool product, passion for problem-solving, ability to think about account growth strategy, and handling technical details of deploying Retool at scale. Ideal candidates love engineering but want to be customer-facing while solving complex problems.

What is the team structure for Technical Account Managers at Retool?

You'll collaborate with a dedicated team, including account executives, professional services, sales engineers, and support engineers to ensure customers are healthy and receiving value from Retool.

What makes a strong candidate for the Technical Account Manager position?

Strong candidates love engineering but want to be customer-facing, can think about account growth strategy, handle technical deployment details at scale, and have a deep product understanding with problem-solving passion.

Retool

Simplifies development of internal business tools

About Retool

Retool helps businesses create internal tools quickly and easily, targeting developers and IT teams. Users can build applications by connecting to various databases and APIs using a drag-and-drop interface, which reduces the need for extensive coding. The platform manages data fetching and user interface concerns, allowing developers to focus on customization. Retool operates on a subscription model and aims to streamline operations and improve productivity for businesses.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$160.6MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive healthcare, dental and vision benefits.

Breakfast, lunch and dinner at our San Francisco and New York offices.

$1,200 annual stipend for anything learning-related (books, conferences, classes, etc.).

$1,000 work-from-home-setup stipend.

Take the time you need to recharge!

Family planning support and paid parental leave.

Enrollment and matching up to an effective rate of 4%.

Mental health and wellness benefits

Risks

Increased competition from other low-code platforms may erode market share.

Expansion into external apps could introduce security vulnerabilities.

Dependence on third-party APIs poses risks if services change or fail.

Differentiation

Retool enables rapid internal tool development with a drag-and-drop interface.

It supports integration with various databases and APIs, enhancing flexibility.

Retool's platform is accessible to users with limited programming skills.

Upsides

Retool's expansion to external apps broadens its market reach.

Partnership with OpenAI enhances AI capabilities in business applications.

Growing demand for low-code platforms boosts Retool's market potential.

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