Technical Account Manager, EMEA

Europe

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Database, Real-time Data, AI & Machine Learning, Artificial IntelligenceIndustries

Requirements

Candidates must possess excellent problem-solving and troubleshooting skills in distributed systems, strong Linux experience, and hands-on experience with Aerospike or similar databases. Cloud expertise in AWS, Microsoft Azure, or Google Cloud, along with strong experience with Docker and Kubernetes, is required. The role also demands the ability to understand mission-critical applications, strong customer-facing skills, and the ability to work under pressure and manage multiple accounts effectively. Preferred qualifications include hands-on expertise with NoSQL, Relational, Distributed, or MPP databases, knowledge of Hadoop ecosystem technologies, proficiency in programming languages like Java, C/C++, Python, or Go, and an understanding of computing infrastructure. Travel up to 30% of the time is also preferred.

Responsibilities

The Technical Account Manager will serve as the primary technical point of contact for strategic customers, guiding them through Aerospike adoption and optimization. Responsibilities include providing expert guidance on best practices for deployment, scaling, and maintenance, troubleshooting complex technical issues, and conducting regular technical reviews to identify optimization areas. The role also involves delivering technical training, advocating for customer needs by providing feedback to product teams, assisting with upgrades and migrations, monitoring performance metrics, and developing strong customer relationships. Contributing to documentation and knowledge base articles is also part of the role.

Skills

Technical Account Management

Customer Success

Database Optimization

Aerospike

Real-time data

Machine Learning

Generative AI

Agentic AI

Troubleshooting

Technical Support

Deployment

Scaling

Production Environments

Aerospike

High-performance NoSQL database for real-time applications

About Aerospike

Aerospike builds high-performance, scalable databases for real-time applications, primarily serving large enterprises in finance, telecommunications, e-commerce, and advertising technology. Its main product is a NoSQL database that can process millions of transactions per second with low latency, making it suitable for applications that require quick data access. Aerospike offers various deployment options, including on-premises, cloud-based, and hybrid environments, and supports container orchestration tools like Kubernetes and Docker for flexible deployment. Unlike many competitors, Aerospike focuses on providing advanced features such as cross-datacenter replication and strong consistency. The company's goal is to enable businesses to efficiently manage and access large volumes of data in real-time.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$195.5MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Paid Vacation

Professional Development Budget

Mental Health Support

Risks

Emerging NoSQL providers offering similar solutions at lower costs threaten Aerospike's market share.

Rapid AI evolution may strain Aerospike's resources to innovate continuously.

Cloud-native database trends challenge Aerospike's traditional deployment models.

Differentiation

Aerospike offers sub-millisecond latency for real-time data processing applications.

The company supports hybrid cloud environments, enhancing deployment flexibility for enterprises.

Aerospike's NoSQL database handles millions of transactions per second efficiently.

Upsides

Increased demand for real-time data processing boosts Aerospike's adoption in the financial sector.

The rise of edge computing positions Aerospike well for IoT and edge applications.

Expansion in digital payment systems offers growth opportunities in emerging markets.

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