Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 3-6 years of experience in technical account management, technical consulting, or solution architecture at a SaaS company
- Proven experience working with enterprise customers on configurable, data-driven platforms
- Hands-on Airtable building experience, including Interface Designer and advanced automations
- Strong skills in data modeling, solution design, and systems thinking across people, data, and workflows
- Familiarity with APIs, webhooks, automations, and basic scripting
- Excellent communication skills, able to engage both technical and executive audiences
- Consultative, problem-solving approach with a passion for customer success
- Experience guiding and implementing AI workflows within customer solutions
- Ability to architect robust solutions in Airtable that drive business outcomes
Responsibilities
- Own and manage a book of 4-5 Premium Support accounts, serving as their primary technical advisor
- Conduct regular health check audits and technical reviews to ensure optimal platform usage
- Lead and resolve technical escalations for high-touch customers, ensuring customer satisfaction and retention
- Guide customers on new product functionality, including AI features and advanced automations
- Channel customer feedback and technical insights to Product and Engineering teams
- Build and maintain Premium Support playbooks and best practices for scalable customer success
- Drive adoption of AI features (Omni, Field Agents) and measure impact on customer workflows
- Monitor and report on key success metrics such as customer retention, CSAT scores, and escalation resolution
Skills
Airtable
SaaS platform for workflow and data management
About Airtable
Airtable offers a platform that merges spreadsheet and database functionalities, allowing users to manage workflows and data without advanced technical skills. The platform is adaptable for various uses, such as project management and customer relationship management, and enables users to visualize data in multiple formats. Operating on a subscription-based model, Airtable provides different pricing tiers to cater to a wide range of clients, from individuals to large organizations. The company's goal is to empower users to effectively manage their data and workflows, making software creation accessible to everyone.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$1,315.7MTotal Funding
SERIES_FCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
High deductible health plan available with health savings account contribution
Complimentary One Medical membership for individuals and dependents
Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
Flexible and generous time off and sick time benefits
16 weeks of parental leave
Annual Learning & Development wallet to support your career development
Emergency backup care for dependents
Access to financial planning and legal support
Risks
Competition from Notion and Coda threatens Airtable's market share.
AI advancements by competitors may outpace Airtable's innovations.
Reliance on third-party integrations poses potential strategic risks.
Differentiation
Airtable combines spreadsheet and database functionalities for custom app creation.
The platform offers a no-code solution, appealing to non-technical users.
Airtable's tiered pricing caters to a wide range of users and businesses.
Upsides
Growing demand for no-code platforms boosts Airtable's market potential.
Recent AI platform launch aligns with trends in AI-driven project management.
Airtable's integration with IBM enhances its collaborative tool offerings.
Related Jobs
RemoteRemoteEnterprise Account Manager
AffiniPaySalary not specified
- Full Time
- Junior (1 to 2 years)
RemoteTechnical Customer Success Manager
PostHogSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteAnalytics Support Manager
Ashby$50,000 - $100,000/year
- Full Time
- Mid-level (3 to 4 years)
RemoteCustomer Success Architect
Chronosphere$136,900 - $161,000/year
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSolutions Engineer
XsollaSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteStrategic Account Manager
ZipSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteCustomer Care Advocate
iRhythm TechnologiesSalary not specified
- Full Time
- Entry Level & New Grad, Junior (1 to 2 years)