Technical Account Manager at Kraken

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Energy, Utilities, Renewable EnergyIndustries

Requirements

5+ years in a customer-facing technical role such as Technical Account Manager, Customer Success Engineer, Solutions Engineer, Enterprise Architecture or similar
Proven experience in managing and supporting technical implementations, ideally in SaaS, cloud services, or IT environments
Strong technical background, with knowledge of cloud computing, APIs, databases, Python, Django, etc
Industry experience in Energy & Utilities is highly desirable. Adjacent industries like telecommunications and infrastructure can also be considered
Ability to understand complex technical concepts and translate them into actionable insights for clients
Proficient in troubleshooting and problem-solving skills; able to navigate technical issues and provide prompt resolutions

Responsibilities

Act as a trusted technical advisor and confidant to senior stakeholders like the CIO and CTO
Build and maintain strategic relationships with customer technology leaders in assigned accounts
Translate Kraken’s technical vision into outcomes that resonate with executive priorities
Serve as the primary technical liaison, providing expertise, guidance, and support throughout the customer lifecycle
Participate in roadmap discussions, executive briefings, and planning sessions to ensure technical alignment at the highest levels
Provide deep architectural guidance to connect customer ecosystems with Kraken’s platform
Guide system design, integrations, and configuration aligned with both customer and Kraken architectural principles
Drive solution design that ensures scalability, performance, and long-term maintainability
Identify opportunities to unlock additional value through feature adoption, platform capabilities, and ecosystem fit
Provide regular reports and updates on project status, performance metrics, and potential improvements
Facilitate product rollouts, upgrades, and configuration changes for clients, managing change effectively and minimising disruption
Identify risks within client accounts and develop mitigation strategies
Triage and manage technical incidents in partnership with support and engineering teams
Guide configuration and usage decisions to ensure best practices and optimal performance
Provide hands-on support, troubleshooting, and technical insight to quickly resolve client issues
Manage co-development efforts and joint technical initiatives to address complex issues and ensure successful outcomes
Align product and customer roadmaps, advocate for customer needs internally, and provide feedback loops to product and engineering
Act as a product advocate, gathering client feedback to influence product roadmap decisions

Skills

Key technologies and capabilities for this role

Enterprise ArchitectureSystem DesignIntegrationsSolution DesignScalabilityPerformance OptimizationRoadmap PlanningStakeholder ManagementTechnical AdvisoryConfiguration Management

Questions & Answers

Common questions about this position

Is this Technical Account Manager role remote or office-based?

This information is not specified in the job description.

What salary or compensation is offered for this position?

This information is not specified in the job description.

What key skills are required for the Technical Account Manager role?

The role requires skills in building strategic technical relationships with executives like CIOs and CTOs, providing architectural guidance on system design, integrations, and scalability, and hands-on technical support including incident triage, troubleshooting, and risk management.

What is the company culture like at Kraken?

Kraken focuses on using technology to create a smart, sustainable energy system, emphasizing innovation in renewable generation, intelligent grids, and excellent customer experiences to transform the energy industry for a better future.

What makes a strong candidate for this Technical Account Manager position?

Strong candidates will have experience acting as a trusted technical advisor to executives, guiding enterprise architecture and integrations, and providing hands-on technical support and incident management to drive client success.

Kraken

Cryptocurrency exchange for buying and trading

About Kraken

Kraken is a cryptocurrency exchange platform that allows users to buy, sell, and trade various digital assets. It offers features that cater to both beginners and experienced traders, making it easy to navigate the cryptocurrency market. Users can execute trades with high liquidity, which means their transactions are completed quickly. The platform charges low transaction fees, sometimes as low as 0%, helping users keep more of their profits. Kraken also provides advanced charting tools to help investors track their investments effectively. Security is a major focus, with multiple protective measures in place to keep user assets safe. The platform supports 70 different asset pairs and is continuously expanding its offerings. Additionally, Kraken offers 24/7 global support to assist users with any questions or issues.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$108.5MTotal Funding

SERIES_CCompany Stage

Crypto & Web3, Financial ServicesIndustries

501-1,000Employees

Benefits

Competitive salary and equity plan

401k contribution plan

Vacation & Generous PTO

Paid Tranings

Risks

Increased competition from Binance and Coinbase could impact Kraken's market share.

Regulatory scrutiny in the EU may raise Kraken's compliance costs.

The volatility of cryptocurrency prices can affect Kraken's revenue from transaction fees.

Differentiation

Kraken offers both spot and futures trading for over 40 digital assets.

The platform provides advanced charting tools for professional traders and technical analysts.

Kraken's 24/7 global support ensures assistance for users at any time.

Upsides

Kraken's acquisition of Staked enhances its staking services for consumers and institutions.

Sponsorship deals with major soccer clubs boost Kraken's visibility and brand recognition.

The rise of crypto derivatives attracts advanced traders to Kraken's sophisticated tools.

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