[Remote] Technical Account Manager at Benepass

Miramar, Florida, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, HR Tech, BenefitsIndustries

Requirements

3-5 years of technical account management or similar customer-facing technical role
Experience with API integrations, SSO setup, and enterprise software implementations
Strong understanding of data analysis and troubleshooting skills, e.g. experience using SQL, working in Excel or similar products

Responsibilities

Serve as the front-line technical resource for a group of Benepass clients, partnering closely with Customer Success and Customer Experience to identify and solve issues related to data integrations, data transformation, and benefit configuration rules
Gain confidence in which issues you can see through to resolution, and which require higher-level support from Customer Engineering
Drive technical implementation projects from kick-off to launch, including new data integrations, SSO setup, and carrier migrations while maintaining clear communication with all internal and external stakeholders
Develop deep technical relationships with key client stakeholders, serving as their trusted advisor for platform capabilities, integrations, and technical best practices
Partner with our product and engineering teams to translate client needs into technical requirements and advocate for customer-centric solutions
Scope technical customizations, estimate internal requirements for setup, and create the associated documentation and client invoicing
Create and maintain technical documentation, including integration guides, API documentation, and custom solutions for enterprise clients
Lead technical troubleshooting efforts for complex client issues, coordinating with internal teams to drive resolution and escalation to engineering partners where appropriate

Skills

Key technologies and capabilities for this role

data integrationsdata transformationcustomer successclient supporttechnical account managementfintech platform

Questions & Answers

Common questions about this position

What is the reporting structure for the Technical Account Manager role?

You will report to the Head of Customer Operations and work closely with implementation, customer engineering, and customer success teams.

What are the main responsibilities of this Technical Account Manager position?

Responsibilities include serving as the front-line technical resource for clients, driving technical implementation projects like data integrations and SSO setup, developing technical relationships with stakeholders, partnering with product and engineering teams, scoping customizations, and creating technical documentation.

Is this a remote or hybrid role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What kind of experience makes a strong candidate for this role?

Strong candidates will have technical expertise in data integrations, data transformation, benefit configuration, SSO setup, API documentation, and troubleshooting, along with the ability to manage implementation projects, communicate with stakeholders, and advocate for customer needs.

Benepass

Platform for managing employee benefits efficiently

About Benepass

Benepass helps companies manage and distribute employee benefits efficiently and in a personalized manner. It operates in the employee benefits market, offering services such as health and wellness programs and professional development funds. The main product is a versatile benefits platform that includes virtual and physical cards, as well as mobile wallets, allowing employees to access and manage their benefits easily. Employers can customize the platform to set rules for contributions and eligibility. Benepass generates revenue through a B2B model, charging companies for access to its services, and partners with financial institutions for secure transactions. A key differentiator is its user-friendly mobile app and responsive customer service, which enhance the employee experience. The goal of Benepass is to improve how companies take care of their employees, boosting morale and productivity.

New York City, New YorkHeadquarters

2019Year Founded

$33.3MTotal Funding

EARLY_VCCompany Stage

Consumer Software, Enterprise Software, FintechIndustries

51-200Employees

Benefits

Healthcare: We pay $430 per month toward your health insurance and fully cover dental and vision. You also get membership to OneMedical, Teladoc and Talkspace

Flexible, autonomous work: We’re remote first so live where you’re most happy. We come together in-person as a team 3-4 times per year.

Benepass perks: $500 to set up your home office, $100 per month for wellness, however you define it, $150 per month for home internet and cell phone, $150 per month for co-working

Risks

Benebot's AI tool may face data privacy and compliance challenges.

$20 million funding round increases pressure to scale and meet investor expectations.

Competitive landscape intensification could impact Benepass's market share.

Differentiation

Benepass offers a versatile platform with virtual and physical cards and mobile wallets.

The company integrates AI with 'Benebot' for enhanced benefits education and administration.

Benepass provides a user-friendly mobile app and responsive customer service for employees.

Upsides

Increased demand for personalized benefits solutions positions Benepass for growth.

AI integration in benefits platforms is a significant trend Benepass is capitalizing on.

Remote work models boost demand for flexible benefits, aligning with Benepass's offerings.

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