Technical Account Manager at AHEAD

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud ServicesIndustries

Requirements

10+ years of related experience in engineering, technical sales and/or IT consulting
Undergraduate degree and 10+ years of relevant experience preferred
Technical and/or sales certifications desired (e.g. Cisco, Microsoft, Citrix, VMware)
ITIL and/or Project Management certifications are a plus
Hands-on/practical experience with Windows Server, Public Cloud, Active Directory, Citrix, Cisco, VMware, Dell/EMC and Networking
Experience with Azure, Intune, Exchange 365 preferred
Strong customer service skills with the ability to make good judgments and quick decisions
Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally
Ability to effectively prioritize and execute tasks in a fast-paced environment
Ability to build trusted relationships and influence Senior Leadership teams
Ability to collaborate with peers and work cross-functionally as needed with Sales and Engineering teams
Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily)
Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed (30% travel)

Responsibilities

Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals
Build and maintain strong client relationships by understanding their operational and technical challenges
Provide strategic IT guidance and help clients adopt AHEAD’s solutions to improve efficiency and achieve their business objectives
Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements
Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment
Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery
Support the Client Success Managers in managing account profitability and service performance
Maintain accurate and up-to-date technical documentation for client environments
Identify opportunities for service expansion, automation, and optimization
Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement

Skills

Key technologies and capabilities for this role

IT TransformationCloud InfrastructureManaged ServicesTechnical EscalationsClient Relationship ManagementStrategic IT GuidanceAutomationAnalyticsSoftware Delivery

Questions & Answers

Common questions about this position

What experience level is required for the Technical Account Manager role?

The role requires 10+ years of related experience in engineering, technical sales, and/or IT consulting.

What technical skills and certifications are needed for this position?

Hands-on experience with Windows Server, Public Cloud, Active Directory, and Citrix is required. Technical and/or sales certifications such as Cisco, Microsoft, Citrix, or VMware are desired.

What is the company culture like at AHEAD?

AHEAD prioritizes a culture of belonging where all perspectives and voices are represented, valued, respected, and heard, empowering everyone to speak up and drive change. They are an equal opportunity employer that embraces diverse candidates to enrich ideas and perspectives.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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