Technical Account Manager at Cognite

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Oil & Gas, Chemicals, Pharmaceuticals, Manufacturing, EnergyIndustries

Requirements

Hybrid role based out of Phoenix, Austin, or Houston office
Ability to work with central customer IT teams to align on target architecture for CDF
Experience partnering with Field Engineering and Solution Architects during pre-sales
Capability to provide customer context and future-state alignment for technical continuity into deployment
Alignment with Cognite values: Impact (result-oriented), Ownership (beyond comfort zones, inclusive), Relentless (determined innovation, growth mindset)
Curious and open mindset to empathize with end users and Cognite functions
Technical expertise in Cognite Data Fusion (CDF), AI, and industrial digital transformation (e.g., Oil & Gas, Chemicals, Pharma, Manufacturing, Energy sectors)

Responsibilities

Act as trusted advisor to strategic customers to realize value from CDF and accelerate scalable outcomes
Lead technical relationship across customer lifecycle: validate architectural decisions in pre-sales, support deployment and operationalization post-First Value, co-own technical alignment for expansion and renewal
Architect with impact: align target architecture for CDF with customer IT teams and ecosystem
Collaborate with Field Engineering and Solution Architects in pre-sales for technical continuity
Collaborate cross-functionally across Services, Product, Engineering, Account Teams, Value Engineering, Service team, Product Management, Customer Enablement
Support building value roadmaps, deployment, validation, enhancement of services for value and adoption
Co-develop adoption programs, catalyze end-user interaction and feedback to Product Management
Enable partner ecosystem, ensure solution integrity, elevate Cognite experience through feedback loops
Catalyst for Account Management to drive expansions and renewals

Skills

Key technologies and capabilities for this role

SaaSAIData FusionCustomer SuccessAccount ManagementValue EngineeringCross-functional CollaborationIndustrial Digital Transformation

Questions & Answers

Common questions about this position

What are the core values at Cognite?

Cognite's core values are Impact, where Cogniters strive to make an impact in all they do; Ownership, embracing a culture of ownership and fostering inclusivity; and Relentless, pursuing innovation relentlessly while viewing setbacks as growth opportunities.

What is the role of a Technical Account Manager at Cognite?

Technical Account Managers are trusted advisors who help strategic customers realize value from Cognite Data Fusion (CDF) and accelerate scalable outcomes, collaborating across Services, Product, Engineering, and Account Teams.

What does the Global Strategic Services team focus on?

The team focuses on helping top-tier customers drive successful outcomes through Cognite's offerings, embodying cross-functional collaboration from pre-sales to expansions and renewals, while being Curious and Open.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Cognite

Industrial data management for asset-heavy industries

About Cognite

Cognite specializes in managing industrial data and facilitating digital transformation for asset-heavy industries like oil and gas, power and utilities, and manufacturing. Its main product, Cognite Data Fusion, integrates and organizes data from various sources, making it easier for businesses to analyze and utilize this information effectively. This process, known as data contextualization, enhances the relevance of data for better decision-making. Cognite operates on a software-as-a-service (SaaS) model, allowing clients to subscribe to its software, which provides a consistent revenue stream and access to ongoing updates. Additionally, Cognite offers consulting services to assist clients in optimizing their use of the software. The company's goal is to help industries improve their operations through better data management and digital solutions.

Bærum, NorwayHeadquarters

2016Year Founded

$219.2MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Competitive Compensation + 401(k) with employer matching

Health, Dental, Vision & Disability Coverages with premiums fully covered for employees and all dependents

Unlimited PTO + flexibility to enjoy it

Paid Parental Leave Program

Learning & Development Stipends

Global Mobility & Exchange Program

Company Paid Friday Lunch via DoorDash + Fully Stocked Fridges in the offices

Risks

Emerging industrial AI startups pose a threat to Cognite's market share.

Geopolitical tensions could disrupt operations in key regions like the Middle East.

Reliance on cloud providers introduces risks related to data security and outages.

Differentiation

Cognite Data Fusion integrates and contextualizes data for asset-heavy industries.

Cognite offers a subscription-based SaaS model, ensuring continuous software updates.

Cognite's solutions enhance safety, sustainability, and efficiency in industrial operations.

Upsides

Cognite's partnership with Google Cloud enhances scalability and security for data management.

The launch of Cognite Embedded opens new innovation avenues for industrial software builders.

Cognite's joint venture with Saudi Aramco expands its influence in the MENA region.

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