Technical Account Manager (TAM), US
TetraScienceSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Health Technology, Healthcare SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree in a relevant technical field, along with a minimum of 5 years of experience in technical account management, customer success, or a related role. Strong communication, interpersonal, and problem-solving skills are essential, as is the ability to manage complex projects and relationships. Experience with Agile methodologies and healthcare data platforms is preferred.
Responsibilities
The Technical Account Manager will serve as the primary point of contact for assigned customers, overseeing their onboarding, implementation, and ongoing success. They will manage project resources, collaborate with Agile Leads and technical teams, facilitate smooth execution of work, and ensure adherence to financial parameters. The TAM will also identify and pursue additional sales opportunities, create Statements of Work, and support the overall customer lifecycle, contributing to long-term customer satisfaction and revenue growth.
Skills
Customer Relationship Management
Agile Methodologies
Project Management
Resource Allocation
Financial Oversight
Contract Negotiation
Cross-functional Collaboration
Onboarding & Implementation
Altera Digital Health
Cloud-based EMR solutions for healthcare providers
About Altera Digital Health
Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.
Key Metrics
Maipú, ChileHeadquarters
2017Year Founded
ACQUISITIONCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees