Patient Engagement Associate II
Imagine PediatricsSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
HealthcareIndustries
Requirements
- Bilingual Spanish speakers and experience engaging across various cultures
- Minimum of 3 years of healthcare experience in a customer/patient-serving role, such as a Care Coordinator
- Willing to work M-F 8:30am-5pm Pacific Standard Time (PST)
- Proficient computer skills and ability to learn new systems
- Google Suite Proficiency a big plus - including Google Drive, Google Docs, Google Sheets, Google Slides
Responsibilities
- Conducting outreach via telephone and SMS to educate and inform members of available clinical programs or important screenings relevant to them (i.e. eye exams or cancer screenings) and to ensure patients remain connected to care throughout their time in the program
- Working in close coordination with the care team to coordinate care delivery for the right patients, in the right way, at the right time
- Scheduling initial appointments, thoughtfully adjusting calendars to meet urgent care needs on a regular basis and rescheduling the visits for other roles on your team
- Providing inbound call support/call routing for patients with clinical or administrative questions
- Communicating frequently with the care team members and leadership, including routine involvement in daily care team coordination huddles, patient rounds, etc
- Developing a solid understanding of our benefit offerings in order to investigate and resolve member questions
- Documenting accurate information about member needs in our system
- Supporting the team with daily tasks, including administrative work
- Piloting new processes and workflows
- Working hand-in-hand with other Devoted teams to address member needs
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote role, but candidates must be willing to work Monday through Friday from 8:30am to 5pm.
What are the main responsibilities of the Outreach Coordinator?
Responsibilities include conducting outreach via telephone and SMS to educate members, scheduling and rescheduling appointments, providing inbound call support, communicating with the care team, and documenting member needs.
What is the team structure like for this role?
The role is part of a highly collaborative, multidisciplinary team including physicians, nurse practitioners, case managers, social work care managers, community health workers, and outreach specialists.
What is the company culture like in the Complex Care Department?
The department emphasizes treating each member like family, fostering a highly collaborative environment focused on improving healthcare for vulnerable populations through whole-person support.
What makes a strong candidate for this Outreach Coordinator role?
Strong candidates excel in outbound and inbound calls/SMS communication, active listening, scheduling logistics, care team coordination, and understanding health benefits to guide complex patients.
Devoted Health
Medicare Advantage plans with personalized support
About Devoted Health
Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.
Waltham, MassachusettsHeadquarters
2017Year Founded
$2,194.5MTotal Funding
SERIES_ECompany Stage
HealthcareIndustries
1,001-5,000Employees
Benefits
Comprehensive health plan
401(k) retirement plan
Generous vacation and holiday time
Lyra mental health resources
Time off to vote
Risks
Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.
Potential regulatory changes affecting Medicare Advantage plans by CMS.
Rising healthcare costs could impact the affordability of Devoted Health's plans.
Differentiation
Devoted Health offers personalized assistance through Devoted Health Guides for member support.
The company emphasizes preventive care with its Devoted Dollars rewards program.
Devoted Health integrates virtual and in-home care with top local providers.
Upsides
Devoted Health raised $287 million in Series E funding in 2024.
The company expanded Medicare Advantage plans to eight new states in 2023.
Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.
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