Tech Customer Spt Specialist I at Remitly

Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

EdTech, Higher Education, SaaSIndustries

Requirements

Bachelor’s degree in Computer Science or related field
2+ years of database knowledge (Postgres, MySQL, Snowflake)
Excellent communication skills to explain technical concepts to non-technical users
Understanding of internet protocols and related technologies (XML, HTTP, SFTP, REST, SOAP)
Proficiency in SQL and experience with relational databases or cloud-based data warehouses
Familiarity with Postman/APIs and API management
Experience with data integration projects and programming in a high-level language
Strong problem-solving abilities and customer-focused mindset
Experience working in an Agile environment
Experience with ETL services, Business Intelligence tools (Tableau, Sisense, Microstrategy, Qlik, DataStudio), and Python is highly valued

Responsibilities

Provide expert assistance to clients by addressing and resolving inbound support inquiries through email and occasional Teams meetings, while meeting defined SLAs
Proactively identify blockers and coordinate cross-team resolution with an eye to client deadlines
Offer clients guidance on best practices and update help documentation and training materials as needed
Develop an understanding of the suite of products such as Interfolio’s Faculty Information System, Pure, and Web Profiles
Support internal and external client project managers to ensure timely delivery of implementation where required
Build and foster strong relationships with technical and non-technical staff at client institutions
Identify and act on opportunities for improvement to advance business goals
Perform root-cause analysis on support tickets

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportEmail SupportTeamsSLA ManagementHelp DocumentationTraining MaterialsFaculty Information SystemProduct Support

Questions & Answers

Common questions about this position

What education and experience are required for this role?

A Bachelor’s degree in Computer Science or related field is required, along with 2+ years of database knowledge in Postgres, MySQL, or Snowflake, proficiency in SQL, and experience with relational databases or cloud-based data warehouses.

What technical skills are highly valued for this position?

Experience with ETL services, Business Intelligence tools such as Tableau, Sisense, Microstrategy, Qlik, or DataStudio, and Python is highly valued.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Technical Customer Support Specialist role?

Strong candidates will have excellent communication skills to explain technical concepts to non-technical users, strong problem-solving abilities, a customer-focused mindset, and experience working in an Agile environment.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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