Job Description

Position Overview

Thermo Fisher Scientific is seeking a dedicated individual to join our Managed Services team, a business segment supporting the Customer Channels Group. This role focuses on providing critical outsourced on-site services at customer locations, aiming to enhance supply chain and research operations efficiency and effectiveness. The position is primarily focused on scientific support services, including stockroom and point-of-use inventory management, sourcing and order management, dock management, and laboratory support services.

Employment Type

Full-time

Work Schedule

Standard (Monday-Friday)

Location Type

Not specified

Salary

Not specified

Responsibilities

• Lead a team of on-site Site Specialists working daily at a key customer site.
• Organize daily activities, identify opportunities for improvement, and proactively suggest ideas to enhance collaboration.
• Serve as the primary point of contact for the Customer, assessing workload and distributing it conscientiously among team members.
• Perform on-site program replenishments and disbursements.
• Execute stockroom duties: receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.
• Follow well-defined Best Practices, SOPs, and work instructions.
• Take direction from Manager regarding daily duties.
• Utilize computer systems to access and follow procedures as outlined in written documentation.
• Ensure compliance with environmental, health, and safety (EHS) regulations by actively partnering with the EHS Partner.
• Adhere to general EHS rules, policies, procedures, and instructions from both Thermo Fisher and the Customer. Enforce adherence among employees.
• Lead and support safety programs, including hazard identification, inspections, and incident reporting/investigations. Communicate and hold local staff accountable for safety expectations.
• Ensure customer needs are met and high-quality service is delivered by monitoring staff performance, productivity, attendance, and key performance metrics.
• Assist in resolving all customer situations and reinforce a customer-focused orientation.
• Collaborate with the Area Manager to quantify value creation for the customer through rigorous data collection and reporting.
• Write and administer standard operating procedures to support departmental and customer goals.
• Interact regularly with management, sales, and customers on functional area matters.
• Address customer concerns effectively with a goal of timely resolution.
• Prepare and review various operational and individual performance reports.
• Represent Thermo Fisher Scientific positively and professionally at all customer locations.
• May perform other responsibilities as assigned.

Environmental Conditions & Requirements

• Able to lift 40 lbs. without assistance.
• Adherence to all Good Manufacturing Practices (GMP) Safety Standards.
• Cleanroom Requirements: No hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair, etc., allowed.
• Cold Room/Freezers: Operation in temperatures as low as -22°F / -6°C.
• Laboratory Setting: Work will occur in a laboratory environment.
• Vision: No contact lenses allowed; prescriptive glasses will be provided.
• Personal Protective Equipment (PPE): Some degree of PPE is required, which may include safety glasses, gowning, gloves, lab coat, earplugs, etc.
• Warehouse Operations: Work may occur in a warehouse setting.
• Hazardous Materials: Will work with hazardous/toxic materials.

Company Information

When you’re part of Thermo Fisher Scientific, you’ll do challenging work and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to make significant contributions to the world.