Operations Program Manager

Position Overview

• Location Type:
• Job Type: Exempt
• Salary:

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

We are seeking a skilled and strategic Program Manager to govern high-impact initiatives across our warehouse and distribution network. Acting as a gatekeeper for operational programs, this role ensures all initiatives are properly vetted and entitled before moving into execution. The Program Manager partners closely with cross-functional teams to validate alignment with business priorities and serves as a trusted advisor to the Director of Continuous Improvement and the rest of the operations leadership team. This individual will help drive executional excellence and will oversee complex projects such as facility expansions, equipment installations, heat mitigation efforts, and pick-and-pack line enhancements. From concept through completion, the Program Manager applies rigorous analysis, structured planning, stakeholder alignment, and disciplined operational execution to deliver results that advance our strategic goals.

Responsibilities

• Project Entitlement & Readiness: Vet and validate project scope, risks, and feasibility before committing resources.
• Process Improvements: Collaborate with Continuous Improvement teams to identify and implement innovative solutions.
• Cross-Functional Collaboration: Align internal and external stakeholders to ensure shared understanding of project goals, timelines, and constraints. Collaborating with legal, tech, product, finance, supply chain, and data teams.
• Analytical Rigor: Leverage data and operational metrics to support decision-making, prioritization, and entitlement assessments.
• Governance & Reporting: Maintain structured intake and tracking processes, and deliver clear, concise updates on project status, blockers, and key decisions.
• Risk Management and Problem Solving: Identify potential risks early in the planning process and develop mitigation strategies to minimize project disruptions. Proactively resolve project-related issues to ensure minimal impact on fulfillment operations.
• Project Management & Execution Support: Develop project plans, manage timelines and deliverables, and drive execution when needed to keep critical initiatives on track and aligned with business goals.

Qualifications

• Education and Experience:
  • Bachelor’s degree in Engineering, Business Administration, Supply Chain Management, or equivalent experience.
  • Minimum of 5-7 years of experience in program or project management, preferably in a warehouse, logistics, or manufacturing or startup environment.
  • Proven experience managing large-scale programs and projects such as brownfield buildouts, operational excellence initiatives, automation installations, or multi-stage facility enhancements.
• Skills and Competencies:
  • Strong program and project management skills with the ability to manage multiple complex projects simultaneously.
  • Experienced in project approval and ROI process.
  • Excellent communication and interpersonal skills for engaging with cross-functional teams, contractors, and leadership.
  • Proficiency in project management tools such as Microsoft Project, Asana, Jira, or similar platforms.
  • Knowledge of warehouse operations and best practices, including Lean and Six Sigma methodologies.
  • Familiarity with permitting processes.