Technical Control Engineer (Site Startup)

Position Overview

• Location Type: Not Specified
• Job Type: Full time
• Salary: Not Specified

Symbotic is an automation technology leader that is transforming the supply chain with its AI-powered robotic technology platform. The company's intelligent software orchestrates advanced robots in a high-density, end-to-end system, revolutionizing warehouse automation for enhanced efficiency, speed, and flexibility.

Role

The Technical Control Engineer will be instrumental in ensuring the smooth operation of the Symbotic system at client sites. This role involves hands-on support, troubleshooting, and problem resolution for end-user requests and system issues.

Responsibilities

• Demonstrate knowledge of plant and process safety rules, safe operating methods, and good housekeeping standards.
• Handle incoming help requests from end-users via telephone, email, and chat.
• Develop help sheets and knowledge base articles for end-users.
• Test fixes to confirm adequate problem resolution.
• Perform post-resolution follow-ups for help requests.
• Conduct ongoing activities such as backups, trend analysis, and I/O checks to assist with on-site issues.
• Troubleshoot systems integrated with Symbotic equipment by reading schematics, OEM manuals, and user guides.
• Provide remote assistance to site teams for troubleshooting advanced electro-mechanical issues using video conferencing and other remote support tools.
• Respond to equipment downtime issues in the plant and arrange for necessary external resources to expedite resolution.
• Train and develop plant electricians to enhance their understanding and troubleshooting capabilities for controls-related issues in PLC/Robot/HMI programs to improve automated processes.
• Perform other duties as assigned.

Requirements

• Minimum of 3 years of industrial controls experience.
• Basic understanding of Ladder Logic, Allen Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View software.
• Experience in troubleshooting, replacing, and modifying PLCs, Robots, HMIs, and VFDs (programming experience is a plus).
• Strong electrical and mechanical aptitude.
• Experience with programming and troubleshooting robots such as ABB or Fanuc.
• Knowledge of advanced sensor programming, including scanners, distance sensors, and encoders.
• Working knowledge of communication networks (Ethernet, Profinet, Profibus).
• Strong electrical experience using Schematics, Multimeter, Megohmmeter, and Oscilloscope.
• Significant experience with DDC (direct digital control) systems and control theory.
• Ability to read mechanical, electrical, and pneumatic drawings.
• Ability to travel for initial training to Site location(s) for hands-on experience and travel as needed for site support thereafter.
• Must possess a valid driver’s license.

Our Environment & Travel

• Up to 10% of travel may be required.
• Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
• Employees are responsible for owning a credit card and managing expenses personally for reimbursement on a bi-weekly basis.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. By applying next-generation technology, high-density storage, and machine learning, Symbotic solves complex distribution challenges.