Team Leader - OEG Midwest at Hartford Financial Services

Cedar Rapids, Iowa, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Equipment LeasingIndustries

Requirements

Bachelor’s degree
Minimum of four years of directly related work experience or training
Minimum of four years experience in small t (incomplete in JD, but listed as required)

Responsibilities

Acts in accordance with GreatAmerica’s core values, serving as a role model and coach to others
Creates a team environment conducive to high performance and morale, consistent with GreatAmerica’s principles
Builds and maintains a strong partnership between the team and its targeted dealers/vendors through intimate knowledge/familiarity and exceptional service
Coordinates team involvement in the establishment of business goals and provides leadership and support to enable the team to achieve or exceed its goals
Leads and challenges the team to continuously improve its process efficiency and performance effectiveness
Provides facilitative leadership to the team to enable efficient and effective decision-making and problem-solving: ensures issues are addressed within the team whenever possible and elevates issues or problems to the appropriate leadership level when necessary
Serves as a liaison for the team to other teams and to senior leadership, ensuring effective communication, integration and collaboration across boundaries
Provides timely feedback, performance reviews and developmental coaching to all team members
Participates in budgeting for the team and assures team budget accountability / adherence
Continuously develops and empowers the team to increase the team’s maturity and self-management capability, and to decrease the team’s reliance on leaders and outside functional / technical resources
Performs all “basic” team tasks as appropriate, such as: answers customer service calls, make collections calls, takes and enters credit applications, makes verification calls, etc
Forecasts team-staffing needs and participates in the final offer with input from the functional resource and Human Resources
Ensures the team has access to the support and resources needed for success; breaks down barriers encountered by the team
Maintains a current understanding of a variety of team development tools and applies them as appropriate to enable team development and maturity
As part of the team develop process, ensures adequate cross training and backup capability for all team responsibilities / tasks
Provides quarterly reviews on team performance and development to senior leadership
Serves as a resource to the team for the Team Member Improvement Process (TMIP): as a leader, proactively addresses performance or conduct issues in an appropriate and timely manner consistent with TMIP
Approves non-standard agreements by looking at the whole picture and making decision in the best interest of GreatAmerica (i.e. Acceptance on Docs, Hell or High Water Clauses, 10-Day Letters, etc.)
Performs other duties as assigned (i.e. a Team Leader is also to be a “working team member” and/or a functional resource for the organization in a specified area of expertise)

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer ServicePerformance CoachingProcess ImprovementProblem SolvingDealer PartnershipsGoal ManagementPerformance ReviewsFacilitative LeadershipCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment position.

What is the location or remote policy for this role?

The role is part of the OEG Midwest team and requires consistent on-site attendance to effectively perform essential duties.

What skills are required for the Team Leader position?

Key skills include effective verbal communication (face-to-face and phone), leadership to develop and coach a team, and the ability to perform basic team tasks such as answering customer service calls, making collections calls, and handling credit applications.

What is the company culture like at GreatAmerica Financial Services?

The company emphasizes a principle-centered business philosophy, team-based operating approach, core values, high performance and morale, and exemplary customer service.

What makes a strong candidate for the Team Leader role?

Strong candidates demonstrate leadership in building high-performance teams, coaching team members, fostering dealer partnerships through exceptional service, and hands-on experience with leasing tasks like collections and credit applications.

Hartford Financial Services

Insurance and financial services provider

About Hartford Financial Services

Hartford Financial Services provides insurance and financial products designed to protect individuals and businesses. Their offerings include various types of insurance, such as auto, home, and business insurance, as well as retirement and investment solutions. The company focuses on ensuring that clients are safeguarded against risks while also aiming to create a positive impact in the community. Unlike many competitors, Hartford Financial Services emphasizes a commitment to human achievement, striving to support clients in ways that extend beyond traditional insurance coverage. The goal of the company is to empower individuals and businesses to thrive by providing comprehensive protection and contributing to societal well-being.

Hartford, ConnecticutHeadquarters

1810Year Founded

$77.7MTotal Funding

N/ACompany Stage

Social Impact, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Vacation

Paid Holidays

Hybrid Work Options

Remote Work Options

Tuition Reimbursement

Risks

AI-driven solutions like HOMEE increase competition in P&C insurance.

Beam Benefits' growth challenges Hartford's market position in employee benefits.

Superscript's funding may disrupt traditional insurance models Hartford relies on.

Differentiation

Hartford is recognized as one of the World's Most Ethical Companies.

The Hartford's critical illness insurance covers a wide range of health conditions.

Partnership with CAPE Analytics enhances Hartford's risk assessment with geospatial intelligence.

Upsides

AI-driven claims management adoption boosts efficiency in insurance processing.

Digital transformation with Beam Benefits simplifies employee benefits processes.

Geospatial intelligence from CAPE Analytics improves risk assessment and underwriting.

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