Team Lead - Pool Account Management at Adyen

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

5+ years of experience in a customer-facing B2B role, preferably Account Management, Customer Success and/or Sales
Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued
Owned commercial targets: proven commercial edge, strong negotiation skills, good judgment, and consultative acumen
Strong leadership and interpersonal skills: listen, show empathy, communicate effectively, and can convince when needed
Fluent in both German and English
Bring positive energy, and not afraid to use humor to keep the work enjoyable and the team connected
Like thinking big picture and at scale, and want to help shape AM service level proposition
Genuine interest in and technical aptitude for products and industry
Understand the importance of DEI and actively integrate it into decision-making
Experience in hiring processes and identifying talent

Responsibilities

Team management: coach, support, balance workload, keep work fair and fun; create and maintain inspiring and collaborative team environment with open communication and strong feedback culture
Commercial target ownership and delivery: targets are annual and achieved at team level, ensuring each member contributes at an individual level
Drive scalability initiatives and projects: together with other global AM Leads, strengthen efforts towards automation, smarter usage of commercial tools, and "Account Management at scale" for higher productivity and increased customer satisfaction
Lead the day-to-day: step in when needed on operational tasks, merchant escalation calls, or critical negotiations
Hire, develop, and retain diverse talent to support Adyen’s commercial and strategic ambitions
Align and collaborate with internal teams (Marketing, Sales, Partnerships, Account Management, Operations) to provide outstanding customer experiences

Skills

Key technologies and capabilities for this role

Team ManagementAccount ManagementCommercial GrowthProduct AdoptionStakeholder ManagementCross-Functional ProjectsCoachingFeedback CultureMerchant RelationshipsFraud ManagementPayment Methods

Questions & Answers

Common questions about this position

What experience is required for the Team Lead - Pool Account Management role?

Candidates need 5+ years of experience in a customer-facing B2B role, preferably in Account Management, Customer Success, and/or Sales. Team leadership experience is a plus, but experience in mentoring, coaching, or developing others is equally valued.

What does the company culture look like at Adyen?

Adyen fosters an environment with opportunities for people to succeed, backed by a culture of support to own careers. They emphasize motivated teams tackling challenges together, open communication, strong feedback culture, and keeping work fair and fun.

Is this role remote or based in a specific location?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Team Lead role?

A strong candidate has 5+ years in customer-facing B2B roles like Account Management or Sales, plus experience mentoring or coaching others. Leadership skills to build collaborative teams, drive commercial targets, and handle scalability initiatives will stand out.

Adyen

Global payments platform for businesses

About Adyen

Adyen simplifies and accelerates transactions for businesses by providing a comprehensive payments platform. This platform allows businesses to accept payments online, in-store, and on mobile devices. Adyen operates directly by processing payments without relying on third-party banks, which enables a seamless payment experience. The company serves a wide range of clients, from small startups to large enterprises, and generates revenue by charging transaction fees for each payment processed. Additionally, Adyen offers risk management tools to help businesses reduce fraud and chargebacks, as well as point-of-sale systems for in-store payments. Adyen's goal is to continuously innovate and expand its services to meet the diverse needs of its clients in the global payments industry.

Amsterdam, NetherlandsHeadquarters

2006Year Founded

$313.8MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Global exchange program

Adyen+

Delicious healthy lunches

Phantom share package

Yearly trip to Amsterdam

Normal course of life

Risks

Increased competition from Spendesk in the European market threatens Adyen's market share.

BNPL expansion may lead to regulatory scrutiny in consumer protection-focused regions.

Collaboration with Doctolib exposes Adyen to healthcare data privacy and security risks.

Differentiation

Adyen offers a unified platform for online, in-store, and mobile payments.

The company holds acquiring licenses, allowing direct payment processing without third-party banks.

Adyen's AI-powered Uplift suite optimizes payment conversion and fraud management.

Upsides

Partnership with Intuit expands reach among UK small and mid-market businesses.

Collaboration with Affirm taps into a $185 billion BNPL market opportunity.

Adyen's healthcare partnerships open new revenue streams in the European market.

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