Team Lead Growth Strategy at Zalando

Ansbach, Bavaria, Germany

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Fashion, LifestyleIndustries

Requirements

Progressive experience in a Revenue Operations, Sales Operations, or Customer Success Operations role within a B2B SaaS environment, with a proven track record of optimising processes and leveraging data
Proven ability to lead and mentor a small team (4-6 FTEs), fostering a culture of operational excellence, continuous improvement, and data-driven decision-making
Demonstrated expertise in owning, optimising, and managing sales and customer success processes within CRM systems, particularly Salesforce
Proven ability to leverage data from CRM and BI tools to conduct performance analysis and provide actionable insights that drive commercial efficiency and revenue uplift
Strong collaborative spirit with a proven ability to work effectively and autonomously with senior commercial leaders (Directors and VPs), as well as internal stakeholders like Finance, to achieve shared objectives

Responsibilities

Own, optimise, and maintain all sales and customer success processes within our CRM (Salesforce), ensuring data accuracy and operational efficiency
Lead and mentor a team of 4-6 FTEs, fostering a culture of operational excellence and data-driven decision-making, ensuring deep alignment with Tradebyte's strategic direction
Leverage BI tools to analyse commercial performance, identify bottlenecks, uncover opportunity costs, and pinpoint new growth levers. Provide actionable insights to commercial leadership
Lead the development and delivery of tailored training and development programmes designed to enhance the skills and productivity of our sales and customer success teams
Directly support the commercial Directors by providing data-driven recommendations, implementing process improvements, and facilitating targeted campaigns to drive revenue growth

Skills

Salesforce

CRM

BI tools

Performance Analysis

Process Optimization

Team Leadership

Data Analysis

Sales Processes

Customer Success

Commercial Enablement

Zalando

European online fashion retail marketplace

About Zalando

Zalando operates as a major e-commerce platform in Europe, focusing on fashion and lifestyle products. It allows customers to shop for a wide variety of clothing, shoes, and accessories from both established and emerging brands through its website and mobile app. The platform generates revenue by selling products directly to consumers and earning commissions from third-party sellers who list their items on Zalando. A key feature of Zalando is its commitment to providing a smooth shopping experience, which includes free delivery and returns, a large selection of products, and personalized recommendations. Zalando Plus, a premium membership program, offers additional benefits like faster shipping and exclusive deals. The company distinguishes itself from competitors by investing in technology and logistics to enhance customer satisfaction and streamline operations.

Berlin, GermanyHeadquarters

2008Year Founded

$149.8MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Paid Vacation

Hybrid Work Options

Company Equity

Professional Development Budget

Visa Support

Wellness Program

Risks

Acquisition of About You may strain financial resources and affect profitability.

Virtual Fitting Room may face technological challenges and user adoption issues.

Competition from Vestiaire Collective's AI advancements could threaten Zalando's market position.

Differentiation

Zalando offers a seamless shopping experience with free delivery and returns.

The company invests heavily in technology for efficient operations and customer satisfaction.

Zalando's wide selection includes both well-known and emerging fashion brands.

Upsides

Acquisition of About You could expand market share in European fashion e-commerce.

Virtual Fitting Room may reduce return rates and improve customer satisfaction.

Zalando Partner platform could enhance third-party seller experience and increase commission revenue.

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