[Remote] Team Lead, Global Service Center at Deel

Abu Dhabi, Abu Dhabi, United Arab Emirates

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, HR Tech, PayrollIndustries

Requirements

2+ years of experience leading Customer Support, Onboarding, Analytics, or operations teams in a fast-growing company
Proven ability to drive team performance and exceed operational efficiency and customer satisfaction goals
Strong team player, comfortable working in diverse, fast-paced environments in multiple time-zones
Excellent communication skills, with the ability to explain complex ideas clearly to customers and team members
Experience in the FinTech or HR Tech industries is a plus

Responsibilities

Manage a growing team of onboarding/backoffice specialists handling customer onboarding, quote creation, and amendments
Oversee daily operations and track team performance against KPIs/OKRs
Become an expert on the Deel platform to train specialists and assist customers with product features
Serve as an escalation point for customer issues and resolve them effectively
Collaborate with internal teams (Sales, Support, Operations, Product, Engineering) to improve customer experience
Suggest and implement process improvements and automation to optimize onboarding workflows
Provide ongoing training, feedback, and coaching for continuous team development

Skills

Team Leadership

HR Management

Payroll

Global Compliance

SaaS

Customer Service

Performance Management

Deel

HR platform for managing global workforces

About Deel

Deel provides a platform that helps businesses manage their international workforces more easily. It offers a range of services including payroll processing, compliance monitoring, and immigration support, all integrated into one system. This allows companies to handle various HR functions from a single platform, which is especially useful for those with employees in different countries. Deel stands out from its competitors by combining multiple HR services into one cohesive solution, making it simpler for businesses to operate globally. The goal of Deel is to streamline the management of global teams, ensuring that companies can focus on their core operations while staying compliant with local laws and regulations.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$660.4MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Stock Options

Risks

Rapid expansion may lead to integration challenges and cultural misalignment.

Exclusion from Rippling's tender offer could affect Deel's talent acquisition.

Zellis' AI-powered platform may intensify competition in the UK and Ireland.

Differentiation

Deel integrates contracts, payments, and taxes into a single interface.

Deel offers comprehensive HR solutions for managing international workforces.

Deel's platform supports local payroll processing and compliance monitoring.

Upsides

Deel's acquisition of Assemble enhances its HR platform capabilities.

Partnership with dLocal expands Deel's reach to 15 new countries.

Deel's $650 million funding highlights strong market position and growth potential.

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