Team Lead, CX RMO at Altera

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Experience, Professional ServicesIndustries

Requirements

5+ years experience in Resource Management, Project Coordination, or Operations; 2+ years in a team leadership or supervisory role
Strong understanding of services delivery models (e.g., consulting, education)
Excellent planning, prioritization, and stakeholder communication skills
Experience with PSA systems, scheduling tools, or resource forecasting platforms
Passion for improving processes and empowering teams
Capacity to serve in compliance with U.S. export controls

Responsibilities

Lead and mentor a team of Resource Planning Specialists responsible for day-to-day scheduling operations
Serve as the point of escalation for complex or high-priority scheduling needs
Analyze demand and capacity trends to inform staffing decisions and workforce planning
Collaborate with Services, Success, and Partner teams to align resources with project timelines and customer expectations
Develop and refine scheduling processes, tools, and policies to maximize efficiency and scalability
Monitor key metrics (utilization, backlog, forecast accuracy) and share insights with leadership
Contribute to systems integration and process improvements with PSA and CRM tools (e.g., Salesforce, Gainsight)

Skills

Resource Management

Scheduling

Capacity Planning

Utilization Analysis

Workforce Planning

Data Analysis

Process Excellence

Team Leadership

Mentoring

Stakeholder Collaboration

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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