Team Lead, Customer Success

About Atlan

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

Position Overview

In this hybrid role you will be responsible for both individual customer success and enabling the growth of the team. You’ll be responsible for managing a portfolio of growth-oriented customers in the U.S. (primarily mid-market sized companies) while simultaneously serving as a coach and support system for Growth Customer Success Managers. This role is critical for creating leverage for Atlan, ensuring consistent high-quality customer experiences, and helping teammates improve through feedback, shadowing, and hands-on coaching. Your goal is to ensure our customers not only adopt Atlan effectively but also achieve long-term value and success with our platform.

What will you do?

• Portfolio Ownership: Act as the primary point of contact for a defined book of 15-20 growth accounts in the U.S., guiding them toward long-term success and ensuring they achieve maximum value from Atlan. You'll own the end-to-end customer relationship, driving adoption, expansion, and renewal.
• Pod Enablement: Provide day-to-day coaching and tactical guidance to a small team of Growth CSMs. Help them troubleshoot challenges, prioritize work, build confidence, and develop their skills to effectively manage their own customer portfolios. Serve as a go-to resource for both tactical problem-solving and strategic alignment. Serve as a sounding board to help them grow and succeed in their roles.
• Scale Operational Excellence: Partner with Success Ops to refine internal processes, improve visibility into customer health, and build a scalable model. This includes contributing to playbooks, reporting dashboards, and other resources that enable the team to operate efficiently and effectively.
• Cross-Functional Collaboration: Work closely with Product, Sales, Solutions Engineering, and Support to ensure a seamless customer experience. Advocate for customer needs and provide feedback to internal teams to improve our product and services.
• Thought Leadership: Contribute feedback loops into product, process, and strategy to elevate Atlan’s value across the customer lifecycle. Share your insights and best practices with the broader CS team and contribute to the development of thought leadership content.

What makes you a great match for us?

• Proven Dual Capacity: Experience as a top-performing CSM or CS leader supporting mid-market data customers at scale, ideally with 1+ years in a team lead or mentorship role. You have a proven track record of successfully managing customer relationships and driving adoption, expansion, and renewals.
• Strategic & Tactical: You’re equally comfortable presenting to a VP of Data and helping a junior CSM prep for a renewal call. You can seamlessly transition between high-level strategic discussions and hands-on tactical support.
• Data Ecosystem Fluency: Deep understanding of modern data tools (e.g., Snowflake, dbt, Tableau, Looker) and the challenges of data teams at growing companies. You understand the data landscape and can effectively communicate the value of Atlan to technical and business audiences.
• Process & Systems Mindset: You’ve helped build or improve CS work