Team Lead, Customer Success

India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Data Management, SaaS, BiotechnologyIndustries

Requirements

Candidates should have proven experience as a top-performing CSM or CS leader supporting mid-market data customers at scale, with at least 1 year in a team lead or mentorship role. A deep understanding of modern data tools such as Snowflake, dbt, Tableau, and Looker, along with fluency in the challenges faced by data teams in growing companies, is essential. The ideal candidate is equally comfortable presenting to a VP of Data and assisting a junior CSM with renewal call preparation, and has experience building or improving CS processes and systems.

Responsibilities

The Team Lead, Customer Success will manage a portfolio of 15-20 growth-oriented customers in the U.S., guiding them toward long-term success and ensuring maximum value from Atlan. This role includes providing day-to-day coaching and tactical guidance to a team of Growth CSMs, helping them troubleshoot challenges and develop their skills. The Team Lead will also partner with Success Ops to refine internal processes and improve customer health visibility, collaborate with Product, Sales, Solutions Engineering, and Support teams to ensure a seamless customer experience, and contribute feedback to product, process, and strategy to elevate Atlan's value.

Skills

Customer Success Management

Account Management

Coaching

Mentoring

Data Management

Metadata Platforms

Customer Relationship Management

Adoption

Renewal

Expansion

Atlan

Unified platform for data management and collaboration

About Atlan

Atlan offers a platform for data management that helps teams access and understand their data while promoting collaboration. Its unique data catalog organizes metadata, reducing data silos and integrating with various industry tools to create a comprehensive data stack. The company uses a pay-as-you-go revenue model, making it flexible for businesses of all sizes, and is known for its strong customer service with quick response times. Atlan's goal is to streamline data management processes, enhancing data accessibility and collaboration for organizations.

Singapore, SingaporeHeadquarters

2019Year Founded

$195.5MTotal Funding

SERIES_CCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Remote Work Options

Risks

Emerging startups with similar capabilities could dilute Atlan's market share.

Rapid AI evolution may require Atlan to invest heavily in R&D.

Over-reliance on key partnerships poses risks if terms change or dissolve.

Differentiation

Atlan offers a unique data catalog that organizes and activates metadata effectively.

The platform integrates seamlessly with tools like Slack, Snowflake, and Tableau.

Atlan provides a personalized, collaboration-first experience for data management.

Upsides

Atlan raised $105M in Series C funding, boosting its valuation to $750 million.

The demand for data democratization tools is increasing, benefiting Atlan's offerings.

Growing interest in AI and machine learning enhances Atlan's data processing capabilities.

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