Team Lead, Agency Partnerships (Hybrid) at BigCommerce

Austin, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, SaaS, TechnologyIndustries

Requirements

5+ years software or SaaS sales experience with a focus on consultative solutions selling in a rapidly growing and fast-paced environment
3-5 years experience in a quota-based Channel Sales role
Bachelor’s degree, ideally in business or similar field (preferred)
Experience working in a Recurring Revenue or SaaS organization
Keen understanding of a variety of eCommerce platforms including Magento, Salesforce Commerce Cloud, and Shopify
Ability to travel domestically or internationally as needed

Responsibilities

Manage a book of agency partnerships in addition to a team of 3 Channel Account Managers
Manage the KPIs for the team, identifying opportunities to improve performance
Partner with Sales to drive partner sourced merchant referrals and effectively co-sell with agency partners
Lead and collaborate with the BigCommerce Marketing and Product teams to develop and implement effective go-to-market strategies (new integrations, new features, new markets) with new and existing partners
Work with and communicate across multiple team functions within BigCommerce and within partner organizations
Work with Partners to drive joint marketing initiatives through events and other marketing campaigns
Work with Partners to develop Partner success metrics, including specific KPIs that drive merchant adoption and revenue growth for both BigCommerce and the partner
Work closely with the BigCommerce Sales, Product, and Client Success teams (Onboarding and Account Management) to ensure smooth onboarding experiences and servicing processes of acquired merchants using partner integrations via the BigCommerce platform
Deliver compelling capabilities demonstrations of the BigCommerce platform and address high-level technical questions, serving as a subject matter expert around how eCommerce platforms fit within overall digital commerce ecosystems
Act as a primary point of contact/product owner for solution and partnership
Plan, organize, lead, and control balanced revenue growth, continued merchant awareness and customer satisfaction with a long term, multi-year focus
Serve as a role model, source of inspiration, and coach for less experienced peers
Partner with leadership in cultivating an environment of teamwork, openness, creativity, and continuous improvement

Skills

Key technologies and capabilities for this role

Partnership ManagementAccount ManagementTeam LeadershipChannel SalesPartner AcquisitionKPI ManagementSales PipelineGo-to-MarketMerchant AcquisitionCo-SellingRecruitingOnboardingSystems IntegratorsDigital Agencies

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

This is a hybrid role based in Austin.

What is the salary range for this position?

This information is not specified in the job description.

What are the key responsibilities of this role?

The role involves managing a team of 3 Channel Account Managers, a book of agency partnerships, KPIs, partnering with Sales for merchant referrals, collaborating with Marketing and Product on go-to-market strategies, driving joint marketing, developing success metrics, and working with Sales, Product, and Client Success teams.

What is the team structure for this position?

You will lead a team of 3 Channel Account Managers responsible for acquiring and managing Agency partnerships.

What does BigCommerce say about its company culture?

BigCommerce is passionate about growing employees' careers, providing an incredible experience, empowering people to build, innovate, and grow, and has been recognized numerous times for its product and workplace culture, named a 'Best Place to Work' in Austin, San Francisco, and Sydney.

BigCommerce

E-commerce platform for online store management

About BigCommerce

BigCommerce offers an e-commerce platform that helps businesses create and manage online stores through a subscription service. It provides tools for website building, order management, payment processing, and marketing, along with an App Marketplace for additional integrations. The platform is flexible and scalable, allowing businesses to grow without switching systems, and supports headless commerce for customized storefronts. BigCommerce aims to deliver a comprehensive solution for businesses of all sizes.

Austin, TexasHeadquarters

2009Year Founded

$213.2MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Paid Vacation

Mental Health Support

Risks

Integration with Yuma.ai raises potential data privacy concerns.

Self-service upgrade tool may cause issues for non-tech-savvy users.

New executive appointments could lead to strategic misalignment with customer expectations.

Differentiation

BigCommerce offers headless commerce, allowing complete control over frontend design.

The platform supports both B2B and B2C e-commerce for over 60,000 brands.

BigCommerce's App Marketplace enhances functionality with third-party apps and integrations.

Upsides

Growing demand for headless commerce boosts BigCommerce's market position.

Partnership with Nuvei enhances global payment solutions for BigCommerce clients.

Expansion in B2B e-commerce creates new opportunities for BigCommerce.

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