April

Tax Expert Lead - Temporary

United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Accounting, Tax ServicesIndustries

Requirements

Candidates must possess an active EA or CPA credential and a valid PTIN. A minimum of 5 years of paid individual tax preparation experience is required, with at least 30 returns prepared in each of the last two tax seasons. Prior leadership, training, or mentorship experience in a tax preparation environment is preferred, especially if remote. Proven experience reviewing tax returns prepared by other professionals is essential. Expert knowledge of U.S. tax law, including complex returns, is necessary. Strong proficiency with professional tax software and comfort troubleshooting technical issues are required. Excellent written and verbal communication skills are a must. Experience working virtually with tax clients, including use of client portals, e-signature platforms, secure document sharing, and online meeting tools is preferred. A self-starter mindset, comfort with change, and eagerness to learn are important.

Responsibilities

The Tax Expert Lead will provide expert tax guidance and operational support to tax experts during tax season. This role involves researching complex U.S. tax topics, troubleshooting tax and technical questions, and ensuring process adherence and service quality. Responsibilities include supporting up to 25 Tax Experts with complex U.S. individual tax (1040) questions, providing guidance on best practices, and sharing clear, actionable research on complex tax issues. The lead will model productive problem-solving, make decisions with incomplete information, and collaborate with Tax Managers to monitor quality and identify training needs. Additionally, they will participate in testing and feedback sessions for tax software and serve as a resource for escalated customer questions.

Skills

U.S. tax law
1040 tax returns
self-employment
rental income
investments
multi-state tax
credits
training/mentorship
leadership
reviewing tax returns
PTIN
EA or CPA credential
tax software/tools testing
operational excellence
quality assurance

April

Integrated tax filing for financial apps

About April

April simplifies the tax filing process by integrating it into existing financial applications like banking and payroll. Users can import their financial data with a single click, which saves time and reduces the hassle of manual entry. As an IRS Authorized e-file provider, April allows clients to electronically file their tax returns securely. The company stands out from competitors by offering transparent pricing with no hidden fees, ensuring clients know exactly what they will pay upfront. April caters to a wide range of clients, including parents, students, and workers, and guarantees maximum refunds, providing peace of mind that clients will receive the best possible outcome from their tax returns. The goal of April is to make tax filing easier and more accessible for everyone.

New York City, New YorkHeadquarters
2021Year Founded
$38.9MTotal Funding
SERIES_ACompany Stage
Fintech, Financial ServicesIndustries
51-200Employees

Benefits

Hybrid Work Options

Risks

Chime's free tax filing service poses a threat to April's pricing model.
April's reliance on fintech partnerships could be risky if partners switch providers.
Competition from Chime's expanded tax filing program may impact April's market share.

Differentiation

April integrates tax filing into existing financial apps for seamless user experience.
April offers transparent pricing with no hidden fees, unlike many competitors.
April is an IRS Authorized e-file provider, ensuring compliance and reliability.

Upsides

April's partnerships with over 20 fintech platforms expand its market reach.
AI-driven tax filing offers personalized, efficient solutions for diverse tax scenarios.
April's maximum refund guarantee enhances customer trust and satisfaction.

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